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Customer Projects ManagerJet Aviation · Seletar, S00, Singapore
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Jet Aviation

company page ↗ Visa Sponsoring Company

Customer Projects Manager

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-09-25 Seletar, S00, Singapore Permanent Hybrid General
💰 Salary Not shared 📊 Market S$7,000–S$12,000/mo

About the Company

Location: Singapore, SG, 797799 Flexible Work Arrangement: Onsite Job Category: Customer Standards & Services Career Level: Executive Requisition Id: 6580 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 5,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. Position Summary At Jet Aviation, every project is more than a checklist - it's about bringing aircraft safely and efficiently back into service while delivering an exceptional experience for our customers. We're looking for an experienced and driven Customer Projects Manager to take ownership of aircraft maintenance projects from start to finish. Acting as the key link between our customers and internal teams, you'll bring together planning, engineering, production, supply chain, finance, and operations to ensure every project is delivered safely, on time, to the required quality, and in line with commercial expectations. If you thrive in a fast-paced aviation environment, enjoy solving problems, and have a strong customer and commercial

Responsibilities

  • ● ents, and financial performance, while proactively identifying risks, managing changes, and keeping all stakeholders aligned.
  • ● Take ownership of assigned maintenance projects from initial planning through to successful closure.
  • ● Review the initial work scope with the Project Specialist/Planner and establish a clear project execution strategy.
  • ● Lead customer input meetings to present, clarify, and confirm the agreed work scope.
  • ● Develop and maintain project GANTT charts, timelines, milestones, and key deliverables.
  • ● Monitor overall project progress, planned hours versus budget, financial performance, risks and opportunities, payment milestones, Additional Work Requests (AWRs), and warranty cases.
  • ● Identify defects, scope changes, and additional work, ensuring these are communicated and quoted to the customer in a timely manner.
  • ● Coordinate with Supply Chain Management (SCM) to investigate parts pricing, track critical parts, and manage potential supply risks.
  • ● Coordinate resource requirements with supervisors, P145, engineering, production, shops, and other operational teams.
  • ● Open and manage work orders in SAP as required.
  • ● Provide regular financial and technical project status updates to customers and Jet Aviation MRO management.
  • ● Act as the key contact for customer enquiries, requests, concerns, and disputes, ensuring issues are addressed promptly and escalated when required.
  • ● Work closely with operations, shop supervisors, engineering, SCM, billing, and finance to keep projects moving efficiently.
  • ● Ensure all additional work is appropriately quoted, approved, tracked, and communicated.
  • ● Monitor project financial performance, including GP%, costs, payments, and commercial risks, in close coordination with Finance.
  • ● Coordinate billing activities, including down payments, invoices, and credit notes, in accordance with contractual requirements.
  • ● Ensure all required aircraft documentation and paperwork are completed for release to service, including job cards, work reports, logbooks, and related records.
  • ● Track occurrence report investigations through to completion and implementation of corrective actions.
  • ● Ensure regulatory requirements are understood and incorporated throughout the project.
  • ● Support the successful release of the aircraft to service by working closely with the core project team.

Requirements

  • ● We're looking for someone who combines aviation knowledge, project management capability, commercial awareness, and strong customer skills.
  • ● You'll ideally have:
  • ● A Bachelor's degree in a relevant functional area or equivalent relevant aviation experience.
  • ● At least 4 years of relevant experience in aviation, preferably within an MRO or aircraft maintenance environment.
  • ● Strong technical knowledge and understanding of aviation operations.
  • ● The ability to remain calm and effective under pressure while working to tight deadlines.
  • ● A proactive, hands-on approach with strong ownership and accountability.
  • ● Excellent interpersonal, communication, and influencing skills.
  • ● A strong customer-service mindset and the ability to build trusted relationships with customers and internal stakeholders.
  • ● Good business and financial acumen, with an understanding of project costs, margins, budgets, and commercial performance.
  • ● Strong organisational and prioritisation skills, with the ability to manage several aircraft maintenance projects simultaneously.
  • ● Proficiency with MS Office; experience with SAP, CMP, and CAMP would be an advantage.
  • ● An open mindset, collaborative approach, and genuine passion for continuous improvement.
  • ● A PMP certification or equivalent qualification such as PRINCE2 is strongly preferred.
  • ● Desired Characteristics
  • ● Manages and prioritizes workload independently and efficiently
  • ● Demonstrated communication skills with internal and external stakeholders
  • ● Demonstrated problem solving and influencing skills
  • ● Results driven with strong customer focus
  • ● Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)