Entry Level Customer Service Team Member

About the Company

Responsibilities

• ● Answer phone inbound calls to O'Brien Electrical & Plumbing Rowville
• ● Support customer satisfaction through enquiry first time resolution where possible
• ● Redirect calls and messages to key staff members
• ● Ensure payment and feedback on all newly completed jobs
• ● Greet visitors to the office
• ● Provide administrative assistance to key internal staff
• ● Perform general filing and admin functions, including data entry
• ● Manage stock control including ordering and receipting
• ● Conduct client customer satisfaction surveys

Requirements

• ● Have a warm and friendly personality
• ● Have excellent communication skills by email and phone
• ● Be a clear and logical thinker, able to comprehend issues and work to resolve them effectively
• ● Be organized, able to multitask and prioritize workload to ensure smooth operations in our team environment
• ● Be able to work autonomously and in a team
• ● Be competent in all mainstream IT operating systems
• ● Have the skills and knowledge to work well under pressure

Benefits

• ● Career opportunities
• ● Monday to Friday, no weekend work
• ● Opportunity to work for an industry-leading and reputable organization
• ● Development and enablement to reach full potential