Customer Service Executive (Indoor Sales)

· Handle customer enquiries and prepare quotations based on customer requirements.<br><br>· Process sales orders, purchase requisitions, invoices, and delivery arrangements accurately using the ERP system.<br><br>· Monitor order status and coordinate with customers, suppliers, logistics, and internal departments to ensure timely delivery.<br><br>· Build and maintain strong customer relationships through responsive and professional service.<br><br>· Resolve customer enquiries and complaints, ensuring issues are addressed promptly and effectively.<br><br>· Source products, obtain supplier quotations, and support procurement activities to meet customer and project requirements.<br><br>· Maintain accurate sales and order documentation, ensuring compliance with company procedures.<br><br>· Be willing to adopt and leverage AI tools and digital technologies to improve work efficiency, productivity, and customer service processes.<br><br>· Demonstrate a continuous learning mindset by keeping up to date with new technologies, including AI applications relevant to the role.<br><br>· Support continuous process improvements and perform other duties as assigned by Management.<br><br>Highlights and Benefits<br><br>· Generous compensation package to include performance bonus twice ayear, quarterly incentive schemes and annual profit sharing<br><br>· Medical benefits include clinical, specialist, TCM and dental.<br><br>· Relevant training and invaluable experience. This is a unique opportunity to expand your career and enhance your resume. Paid relevant training is provided to employees to ensure full success.<br><br>· Free parking<br><br>· Work for a company that cares about you. We would not be successful without our valued employees which is why we invest in our employees’ personal well-being and professional growth.<br><br>Required Skills & Experiences<br><br>· Diploma or Bachelor's Degree in any discipline. Candidates with qualifications in Electrical Engineering, Electronic Engineering, Mechatronics Engineering, or other related engineering fields will have an added advantage.<br><br>· Proficient in Microsoft Office applications, particularly Microsoft Excel (including VLOOKUP, PivotTables, and formulas).<br><br>· Experience with ERP systems is preferred. Familiarity with digital platforms such as HubSpot, Salesforce, online chat systems, or e-commerce platforms will be an advantage.<br><br>· Strong negotiation and coordination skills.<br><br>· Excellent communication and interpersonal skills.<br><br>· Good analytical, problem-solving, and decision-making abilities.<br><br>· Willing to learn and adopt AI tools and digital technologies to improve work efficiency and customer service processes.<br><br>· Positive attitude, proactive, customer-oriented, and able to work independently as well as in a team.<br><br>· Ability to work and thrive under pressure in fast-paced environment while being able to multi-task<br><br>LIM KIM HAI ELECTRIC CO. (S) PTE. LTD.