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RETAIL OPERATIONS MANAGER

🗓️ Posted 2026-08-20 Pasir Ris, S00, Singapore Permanent Hybrid Retail Consumer Products

Company shared salary

S$5,800–S$10,200/mo (S$69,600–S$122,400/yr)

Market rate

S$5,000–S$9,000/mo (S$60,000–S$108,000/yr)

Based on similar roles (title + domain + location).

About the Company

Job Description & Requirements A Retail Operations Manager in a bakery oversees daily bakery operations, ensuring quality, efficiency, and customer satisfaction across multiple outlets or a larger single location . Key responsibilities include managing staff, implementing Standard Operating Procedures (SOPs) for production and sales, controlling inventory and costs, maintaining brand standards, and resolving customer issues to achieve business goals.

Responsibilities

  • ● Staff Management: Lead, train, and motivate teams, handle scheduling, and ensure high morale and productivity.
  • ● Operational Oversight: Manage daily operations, including opening and closing procedures, adherence to SOPs, and maintaining hygiene and cleanliness standards.
  • ● Production & Quality Control: Ensure baked goods are prepared and displayed according to recipes and brand standards, while minimizing waste.
  • ● Inventory & Cost Control: Monitor stock levels, manage procurement, and control costs to optimize profitability.
  • ● Customer Service: Ensure high-quality service, resolve customer issues, and maintain customer satisfaction.
  • ● Brand Standards: Uphold brand standards in operations, product quality, and customer experience.
  • ● Financial Management: Handle cash, monitor financial performance, and contribute to cost-efficiency.
  • ● Required Skills and Experience
  • ● Leadership & People Management: Ability to lead, motivate, and resolve conflicts within a team.
  • ● Organizational Skills: Strong time management, attention to detail, and ability to manage multiple tasks.
  • ● F&B Operations Experience: Proven experience in bakery, cafe, or other F&B settings is highly preferred.
  • ● Problem-Solving: Ability to adapt and resolve issues in a fast-paced environment.
  • ● Communication: Excellent verbal and written skills for staff briefings, training, and customer interaction.
  • ● Cost & Inventory Control: Proficiency in managing inventory, reducing waste, and controlling costs.