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Assistant Food & Beverage Manager - Four Points by Sheraton Desaru
Hospitality Tourism
💰 Salary Not shared
📊 Market RM3,000–RM5,000/mo (RM36,000–RM60,000/yr)
About the Company
Additional Information Job Number26119035 Job CategoryFood and Beverage & Culinary LocationJalan Kempas 2, Bandar Penawar, Johor, Malaysia, 81930 ScheduleFull Time Located Remotely N Position Type Management JOB SUMMARY Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. CANDIDATE PROFILE
Requirements
- ● High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
- ● year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
- ● CORE WORK ACTIVITIES
- ● Assisting in Food and Beverage Operations
- ● Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- ● Provides excellent customer service to all employees.
- ● Responds quickly and proactively to employee's concerns.
- ● Uses coaching skills throughout the property.
- ● Demonstrates self confidence, energy and enthusiasm.
- ● Motivates and encourages staff to solve guest and employee related concerns.
- ● Ensuring Exceptional Customer Service
- ● Provides excellent customer service.
- ● Responds quickly and proactively to guest's concerns.
- ● Understands the brand's service culture.
- ● Sets service expectations for all guests internally and externally.
- ● Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
- ● Follows up to ensure complaints have been addressed to the guest's satisfaction.
- ● Develops a relationship with all guests to build repeated clientele internally and externally.
- ● Additional Responsibilities as Assigned
- ● Complies with all corporate accounting procedures.
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