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Field Support Technician
ICT
💰 Salary A$7,083–A$7,917/mo (A$85,000–A$95,000/yr)
📊 Market A$5,400–A$7,500/mo (A$64,800–A$90,000/yr)
About the Company
CBRE is the world's leading & largest commercial real estate services & investment firm; a growing & visionary organisation, comprised of the best & brightest professionals. Creating the real estate solutions of tomorrow, so businesses & people thrive. We work in every dimension of commercial real estate. When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service, and excellence - and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential. Can we inspire you to join us At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed. We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We welcome and encourage First Nations People to apply. If you are successful in progressing, you may be asked to complete a short video interview as part of th
About the Role
Provide day-to-day IT support by phone, onsite and through administration tools. Troubleshoot PCs, applications, networks, mobile devices, hardware, printers and video conferencing equipment. Inventory Management Mobile Device support including smartphones and tablets. Manage incidents and maintain accurate inventory records. Package and install client software, prepare hardware and complete PC setup and image cloning. Support server-room patching and deliver IT training to users. Hardware Support including repairs with vendors. Incident ticket management Printing environment maintenance Client software packaging/installing. Hardware kitting, PC setup (image cloning) Visit regional offices and support weekend or overnight work when required. IT Training
Responsibilities
- ● and share clear advice on IT policies, procedures and good practice. This role suits a service-focused technician who can organise competing priorities, communicate technical information clearly and work effectively both independently and with a team.
Requirements
- ● Minimum 2-year experience in supporting Windows OS in a large corporate environment. (At least 50+ users)
- ● Minimum 2-year experience in supporting Microsoft Office Suites
- ● Video Conferencing (Zoom, Teams)
- ● Active Directory and Account creation
- ● Server Rooms and Patching
- ● Good knowledge on ITIL
- ● A can-do attitude is a must
- ● Good time management
- ● Excellent written and spoken English is a requirement for the role.
- ● Strong organisational and analytical skills.
- ● Ability to respond effectively to sensitive issues.
- ● Ability to provide efficient, timely, reliable, and courteous service to stakeholders.
- ● So, what's in it for you
- ● Learn from experienced Industrial & Logistics professionals in a market-leading brokerage team
- ● Gain exposure to leasing and sales transactions across Queensland
- ● Enjoy flexibility and the freedom to show initiative in your work
- ● Access professional development and career pathways across analytics, brokerage and the wider CBRE business
- ● Access employee networks, wellbeing programs and broader CBRE benefits
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