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Telesales RepresentativeNational Medical Center · Dubai, DU, United Arab Emirates
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National Medical Center

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Telesales Representative

🗓️ Posted 2026-10-17 Dubai, DU, United Arab Emirates Hybrid Sales
💰 Salary AED 1,900–AED 2,500/mo (AED 22,800–AED 30,000/yr) 📊 Market AED 6,000–AED 10,000/mo

About the Company

At your service since 1980 National Medical Centre in Dubai, serving the community, The practice dates back over 35 years and our dedicated staff provide high-quality care for all. National Medical Centre was born out of a desire to provide cost-effective yet specialized and superior quality healthcare services to the growing population of the of Dubai. National Medical Center has, over the years, become the center of choice, to citizens and residents of Dubai through the sincere dedication of our medical staff in attending closely to each of our patients medical needs with compassion, respect, and dignity. National Medical Center with its perfection in medical services, determination for patients and visitors satisfaction, well-educated personnel, modern infrastructure, state-of-the-art technology and pioneering procedures has become a model for the whole region. Hospitals and Health Care Specialties: dental, dental clinic, orthodontist, dentalgp

Responsibilities

  • ● Contact new leads received through calls, WhatsApp, social media, advertising campaigns, and other channels.
  • ● Respond promptly to customer enquiries and provide clear information about available services, packages, promotions, and pricing.
  • ● Understand each customer's requirements and recommend the most suitable service or package.
  • ● Convert enquiries and leads into confirmed appointments, bookings, or sales.
  • ● Follow up consistently with interested, undecided, and previously contacted customers.
  • ● Handle objections professionally and confidently while maintaining a positive customer experience.
  • ● Reconnect with old leads and inactive customers to identify new sales opportunities.
  • ● Maintain accurate records of calls, customer enquiries, follow-ups, appointments, and outcomes.
  • ● Update the CRM or lead-management system after every customer interaction.
  • ● Coordinate with reception, sales, operations, or relevant departments regarding confirmed appointments and customer requirements.
  • ● Ensure customers receive appointment confirmations and necessary follow-up communication.
  • ● Achieve assigned daily, weekly, and monthly sales and conversion targets.
  • ● Maintain professional telephone, WhatsApp, and customer-service etiquette at all times.
  • ● Build strong relationships with customers and encourage repeat business and referrals.
  • ● Report lead status, conversion results, customer objections, and sales performance to management.
  • ● Follow company policies regarding customer information, pricing, promotions, and confidentiality.
  • ● Key Performance Indicators - KPIs
  • ● Performance may be measured based on:
  • ● Number of leads contacted
  • ● Lead response time

Requirements

  • ● Previous experience in telesales, telemarketing, customer service, or sales is preferred.
  • ● Excellent verbal communication and interpersonal skills.
  • ● Strong persuasion, negotiation, and objection-handling abilities.
  • ● Confident and professional telephone manner.
  • ● Ability to communicate effectively through calls and WhatsApp.
  • ● Strong follow-up and organizational skills.
  • ● Target-oriented and motivated by achieving results.
  • ● Basic computer knowledge and ability to use CRM or lead-management systems.
  • ● Ability to work independently and as part of a team.
  • ● Ability to manage a high volume of leads while maintaining service quality.
  • ● Fluency in English is required; additional languages are an advantage.
  • ● Preferred Skills
  • ● Knowledge of CRM and lead-tracking systems.
  • ● Strong closing skills.
  • ● Ability to build customer trust quickly over the phone.
  • ● Good understanding of sales funnels and customer follow-up processes.
  • ● Candidate Profile
  • ● We are looking for someone who is:
  • ● Confident and energetic
  • ● Friendly and customer-focused