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ServiceNow Solution Architect, Manager / Associate DirectorKPMG · Singapore
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KPMG

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ServiceNow Solution Architect, Manager / Associate Director

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-09-25 Singapore Permanent Hybrid ICT
💰 Salary Not shared 📊 Market S$10,000–S$18,000/mo

About the Company

KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 143 countries and territories with more than 273,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients. At KPMG, your long-term future is every bit as important to us as it is to you. That's why our aim is to give you experiences that will stay with you for a lifetime. Whether it's great training and development, working across functional sectors, mobility opportunities or corporate responsibility volunteering activities - you'll gain a wealth of experiences on which to build a rewarding career. We're proud of our culture - it's one that recognises hard work, encourages new ways of thinking and embraces diversity and inclusion. We have an innovative spirit which inspires what we do and how we do it - striving to be better lies at the heart of who we are.

About the Role

As a key member of the CIO Advisory team at KPMG, you will be at the forefront of transforming IT services and solutions. Your role will be pivotal in advising both IT and business stakeholders, leveraging the ServiceNow platform to meet their needs. Your ability to communicate effectively with both technical and non-technical stakeholders will be key to your success in this role. You will be expected to have a deep understanding of the ServiceNow platform and its capabilities to offer strategic guidance and support to our clients as well as a deep understanding of how technology is delivered within an IT function including operating model and strategy.

Responsibilities

  • ● Lead and oversee end-to-end development and delivery of ServiceNow implementations and enhancements, including workflows, UI policies, business rules, and client scripts.
  • ● Manage and configure ServiceNow modules in line with client requirements and best-practice standards.
  • ● Effectively manage ServiceNow integrations with enterprise systems using APIs, web services, and other integration tools.
  • ● Conduct comprehensive testing and debugging to ensure optimal functionality, performance, and stability of ServiceNow applications.
  • ● Analyse complex business problems and provide ongoing application support, including troubleshooting and issue resolution.
  • ● Build and maintain strong working relationships with project managers, business analysts, and development teams to support successful project delivery.
  • ● Act as the primary point of contact for stakeholders, addressing concerns and ensuring programme outcomes align with business objectives.

Requirements

  • ● Demonstrated in-depth understanding of ServiceNow modules across both technical and functional domains.
  • ● A client-centric mind-set, understanding of IT within a Business context, and well-developed communication skills are desirable.