Front Office / Reception

*Location:* Kuala Lumpur<br>*Industry:* Airbnb / Hospitality / Property Management<br><br>About the Role<br><br>We are looking for a friendly, responsible and service-oriented *Front Desk / Guest Service Executive* to join our hospitality management team.<br><br>The successful candidate will be responsible for welcoming guests, handling check-in and check-out, responding to guest enquiries and coordinating with our housekeeping and operations teams to ensure a smooth guest experience.<br><br>Key Responsibilities<br><br>*Guest Service*<br><br>* Welcome and assist guests during check-in and check-out.<br>* Handle guest enquiries through WhatsApp, phone calls and other communication channels.<br>* Provide information about the property, facilities, house rules and surrounding area.<br>* Handle guest complaints professionally and escalate serious issues to the Operations Manager.<br>* Follow up with guests to ensure they have a comfortable stay.<br><br>*Front Desk Operations*<br><br>* Manage daily check-in and check-out arrangements.<br>* Verify guest information and booking details.<br>* Prepare and issue access cards, keys or door access information.<br>* Monitor arrivals, departures, extensions and early check-outs.<br>* Maintain accurate guest records and daily reports.<br>* Ensure the front desk / reception area is clean and organised.<br><br>*Coordination*<br><br>* Coordinate with housekeeping regarding room readiness and cleaning status.<br>* Report maintenance issues to the maintenance team.<br>* Follow up on outstanding guest requests.<br>* Coordinate with the Operations Team for special guest requirements.<br>* Assist with emergency or urgent guest situations when required.<br><br>*Administrative Duties*<br><br>* Update booking and guest information.<br>* Prepare daily front desk reports.<br>* Assist with filing and documentation.<br>* Record guest feedback and complaints.<br>* Support the Operations Team with general administrative tasks.<br><br>*Requirements Full-Time*<br><br>* Minimum SPM / Diploma or equivalent.<br>* Hospitality, hotel, tourism or customer service experience is an advantage.<br>* Good communication and interpersonal skills.<br>* Able to communicate in *English and Bahasa Malaysia*. Mandarin is an advantage.<br>* Comfortable using WhatsApp, computer systems and basic Microsoft Office.<br>* Responsible, punctual and well-organised.<br>* Able to work shifts, weekends and public holidays when required.<br><br>*Preferred Personality*<br><br>We are looking for someone who is:<br><br>✓ Friendly and approachable<br>✓ Responsible and punctual<br>✓ Customer-service oriented<br>✓ Good at problem solving<br>✓ Able to work independently<br>✓ Patient when dealing with difficult guests<br>✓ Willing to learn<br>✓ Able to multitask<br>✓ Presentable and professional<br><br>*Working Schedule*<br><br>*Full-Time: *6 days per week, depending on operational requirements.<br>Shift work, weekends and public holidays required.<br><br>*KPI / Performance Expectations*<br><br>* Guest enquiries responded to promptly.<br>* Accurate check-in and check-out management.<br>* Good guest reviews and service feedback.<br>* Minimal guest complaints.<br>* Proper coordination with housekeeping and maintenance.<br>* Accurate daily records and reports.<br>* Good attendance and punctuality.<br>* Compliance with company SOPs.<br><br>Benefits:<br><br>* Free parking<br>* Opportunities for promotion<br>* Parental leave<br>* Professional development<br><br>Work Location: In person<br><br>Pay: RM2,000.00 - RM2,600.00 per month<br><br>Benefits:<br>* Opportunities for promotion<br>* Parental leave<br>* Professional development<br><br>Work Location: In person