search Browse Jobs
Merchant Onboarding ManagerStoreHub · Kuala Lumpur, M14, Malaysia
StoreHub logo

StoreHub

company page ↗

Merchant Onboarding Manager

🗓️ Posted 2026-09-15 Kuala Lumpur, M14, Malaysia Permanent Hybrid Sales
💰 Salary Not shared 📊 Market RM4,500–RM8,000/mo

About the Company

Are you driven, results-oriented and a team player With 20,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed. At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's fast-changing world. We also believe that equal access to technology is a fundamental right. That's why we're committed to bridging this gap and making technology accessible to all, regardless of their background. By focusing on serving needs, not just profit, we level the playing field for those who have been marginalized. Our customers trust us with the success of their businesses, and we play to win by enabling everyone to build successful businesses. We model ourselves on a pro-sports team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. On a team like this, you learn the most, perform your best work, improve the fastest, and feel most fulfilled professionally. If this is a journey you'd like to embark on, keep reading As a Merchant Onboarding Manager, you manage the full onboarding journey for new merchants after they sign up. Your role is to organise, coordinate, and drive onboarding to completion - ensuring merchants go live smoothly, on time, and with clarity. You do not perform technical setup, hardware installation, or training yourself. These are handled b

Requirements

  • ● Strong communication skills with a customer-first mindset
  • ● Highly organised and comfortable managing multiple merchants, timelines, and stakeholders
  • ● Confident in following up and coordinating across teams and external vendors
  • ● Logical thinking and solid problem-solving skills
  • ● Calm, proactive, and responsible in a fast-paced environment
  • ● Good command of English and/or Bahasa Malaysia / Mandarin
  • ● Comfortable using Google Workspace and basic Excel
  • ● What makes working at StoreHub awesome (and refreshing ):
  • ● Our people - for real StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
  • ● Culture of Candour.We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
  • ● Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
  • ● Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.
  • ● CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.
  • ● Communicate for Clarity
  • ● Humble and Hungry
  • ● Authentic but not an sshole
  • ● Nimble and Quick
  • ● Growth Mindset
  • ● Efficiency and Excellence
  • ● We do have all the other cool perks too: