HCLTech

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Track Lead - Program & Project Management

🗓️ Posted 2026-09-17 KA, India Permanent Hybrid ICT

💰 Salary Not shared 📊 Market ₹270,000–₹420,000/mo (₹3,240,000–₹5,040,000/yr)

About the Company

Track Lead - Program & Project Management Bengaluru, Karnataka Job Summary The Track Lead in Support & Operations plays a critical role in ensuring operational excellence through effective project execution and team empowerment. This position focuses on continuous improvement and problem-solving to meet client SLAs while fostering a collaborative environment that drives organizational success.

Responsibilities

● Enhance Operational Systems By Implementing Project Management Methodologies And Tools To Improve Management Reporting And Streamline Information Flow Across Teams.
● Analyze Client Requirements And Ensure The Support Team Delivers Exceptional Service That Meets Or Exceeds Client Expectations, Utilizing Dmo Principles For Optimal Outcomes.
● Lead And Mentor Project Teams By Facilitating Transparent Communication Of Goals And Expectations, Fostering A Culture Of Accountability And High Performance.
● Drive Innovation By Identifying Opportunities For Process Development And Implementing Best Practices That Contribute To Overall Organizational Progress.
● Provide Tailored Solutions That Align With Customer Needs And Organizational Capabilities, Leveraging Project Management Expertise To Achieve Business Results.
● Skill Requirements
● Proficient In Project Management Methodologies And Tools, Including Dmo Frameworks.
● Strong Understanding Of Operations Management And Continuous Improvement Principles.
● Excellent Problem-Solving And Analytical Skills.
● Effective Leadership And Team Management Abilities.
● Familiarity With Client Relationship Management And Service Level Agreements.
● Other Requirements
● Optional But Valuable Certifications: Pmp (Project Management Professional), Csm (Certified Scrummaster)