Team member

Responsibilities

• ● Store - VAN-RICHMOND, BC
• ● Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• ● Help customers shop, locate products, and provide them with solutions
• ● Provide a fast and friendly checkout experience; execute cash handling to standards
• ● Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• ● Educate customers on the Voice of Customer (VOC) survey
• ● Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• ● Participate in the truck unload, stocking, and planogram (POGs) processes
• ● Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• ● Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• ● Support shrink and safety programs
• ● Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• ● Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• ● Cross trained in Custom Framing selling and production
• ● Other duties as assigned
• ● Preferred Knowledge/Skills/Abilities
• ● Preferred Type of experience the job requires
• ● Retail and/or customer service experience preferred
• ● Physical Requirements
• ● Work Environment