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Sales Automation Specialist

🗓️ Posted 2026-08-06 UAE Full-time Hybrid ICT

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Based on similar roles (title + domain + location).

About the Company

Purpose for the role: The Automation Officer is responsible for supporting the business in the automation, calculation, and visualization of key operational processes including agency incentive calculations, management dashboards, and digital web components. The role acts as a bridge between the business and technical developers, gathering requirements, coordinating build activities, and stepping in directly on Adobe Experience Manager (AEM), Tableau, and Salesforce reporting tasks when hands-on support is required. Accountabilities Agency Incentive Calculations: Gather and document business requirements to understand the structure of sales targets and incentive schemes across agency channels. Translate business requirements into clear technical specifications for the development team responsible for building calculations in Databricks. Coordinate with developers throughout the build cycle, validating logic against business intent and testing outputs for accuracy. Maintain documentation of incentive calculation rules, target structures, and version changes for audit and reference purposes. Troubleshoot discrepancies in calculated incentives and liaise with developers to resolve issues in a timely manner. Dashboards & data visualization: Design, build, and maintain dashboards and reports using Tableau to communicate performance, targets, and incentive outcomes to business stakeholders. Work with the business to define reporting requirements, key metrics, and preferred vi

Requirements

  • ● Minimum of five years of experience with Power Apps/Power Automate and/or
  • ● Working knowledge of Databricks, including familiarity with how calculation logic and data pipelines are structured (hands-on development not mandatory but a strong advantage).
  • ● Understanding of agency/sales incentive structures, target-setting, and commission or incentive calculation concepts.
  • ● Proficiency in Tableau for dashboard design and data visualization; strong PowerPoint skills for business presentations.
  • ● Working knowledge of Adobe Experience Manager (AEM), including component creation/customization and basic front-end troubleshooting (HTML, CSS, and some JavaScript exposure preferred).
  • ● Exposure to Salesforce, particularly report and dashboard configuration.
  • ● Ability to work independently, prioritize competing requests, and manage multiple projects simultaneously.
  • ● Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • ● Basic scripting or query skills (SQL, Python) to support validation of Databricks calculations.
  • ● Etihad Airways is more than the UAE's national airline - we're shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our "Journey 2030" ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
  • ● Recruitment fraud alert
  • ● Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.