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Customer Marketing Manager
Marketing Communications
💰 Salary Not shared
📊 Market 400,000 EUR–700,000 EUR/mo (4,800,000 EUR–8,400,000 EUR/yr)
About the Company
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Xometry is looking for a Customer Marketing Manager responsible for champion-led growth (CLG) and engagement of our existing buyer accounts. You will build the mechanisms that turn buyers into advocates at scale - referrals, reviews, incentives, and buyer stories - and design the strategies that grow adoption within the installed base. This is a role for someone who wants full ownership of the existing-customer lifecycle - driving deeper engagement, expansion, and loyalty - and who can turn that advocacy into stories the rest of the business can use. Champion-Led Growth Strategy Customer Engagement & Retention Advocacy & Customer Storytelling
Requirements
- ● 5+ years of B2B lifecycle, customer/account based marketing, or growth marketing experience, ideally within a marketplace or platform business
- ● Demonstrated experience designing and running lifecycle programs (triggers, segmentation, nurture) that measurably grow existing accounts
- ● Track record of building advocacy or referral programs from the ground up
- ● Comfort working cross-functionally with channel owners (e.g., email/MarTech) where you own strategy and outcomes but not day-to-day execution
- ● Strong analytical skills - comfortable defining segments, reading account-level data, and tying lifecycle activity back to bookings growth
- ● Fluency with AI tools (Claude, Gemini, ChatGPT, or similar) as a core part of your daily workflow - for research, content, analysis, and experimentation. This is a baseline expectation for the entire marketing team
- ● Clear, direct communicator who can turn buyer advocacy into compelling stories for internal and external audiences
- ● Experience in a two-sided marketplace model
- ● Familiarity with customer marketing or advocacy platforms (e.g., referral/review tooling, customer marketing platforms)
- ● Comfort operating in a high-growth environment where programs are built before all the processes exist
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