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Account ManagerXendit · Bangkok, Thailand; Kuala Lumpur, Malaysia
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Xendit

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Account Manager

🗓️ Posted 2026-08-14 Bangkok, Thailand; Kuala Lumpur, Malaysia Hybrid Sales
💰 Salary Not shared 📊 Market RM6,000–RM10,000/mo

About the Company

Xendit provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike. Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind - to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We've been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We're proud to be featured on among the fastest growing companies by Y-Combinator.

Responsibilities

  • ● Own the full P&L for a portfolio of accounts.
  • ● Drive revenue and transaction volume through upselling, cross-selling (Pay-in, FX, payouts) and new use case expansion.
  • ● Develop and execute comprehensive 12-18 month account strategies for each client, outlining clear growth objectives and action plans.
  • ● Conduct regular business reviews with key stakeholders, demonstrating Xendit's value and identifying new opportunities.
  • ● Act as a trusted advisor, understanding clients' strategic goals and aligning Xendit's solutions to achieve them.
  • ● Partner closely with Product, Engineering, Marketing, and Customer Success to ensure seamless client onboarding, ongoing support, and new product adoption.
  • ● Serve as the voice of the customer internally, communicating market trends and client feedback to inform product development and strategy.
  • ● Identify and proactively mitigate potential churn risks, fostering long-term client relationships.

Requirements

  • ● 3+ years of B2B account management or strategic sales experience in financial services, fintech, or payments
  • ● Proven track record of consistently growing revenue within accounts.
  • ● Experience managing global accounts is a strong plus.
  • ● Familiarity with the Malaysian or Thai market, as well as the broader regional landscape, is essential.
  • ● Understand the needs and cultural nuances of merchants across local markets, Southeast Asia, and Greater China.
  • ● Builder & Founder-Like Mentality: You thrive in "zero-to-one" environments, are hands-on, take full ownership, and are relentless in removing blockers for your clients and your team.
  • ● Exceptional Communicator: You possess professional proficiency in Chinese and English. You can persuasively present to key stakeholders in Malaysia/Thailand and Greater China, and collaborate effectively with internal teams Globally.
  • ● Data-Led & Analytical: You make decisions based on data, not gut feel. You can analyze transaction patterns to identify untapped potential and risks merchant may face.
  • ● Hustle with Integrity: You move fast, but you build trust through transparency and reliability.
  • ● Curiosity: You constantly ask "why" and dig deep to understand the root problem, not just the surface request.
  • ● Resilience: You are undeterred by long sales cycles and complex procurement processes.