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Manager, Client Services, IndiaWPP Media · Gurgaon, India
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WPP Media

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Manager, Client Services, India

🗓️ Posted 2026-09-09 Gurgaon, India Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market ₹100,000–₹180,000/mo

About the Company

WPP is the trusted growth partner for the world's leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships - all united by our pioneering agentic marketing platform, WPP Open - we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. WPP Media is WPP's global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth.

Responsibilities

  • ● Serve as the primary point of contact for assigned clients and maintain strong, long-term relationships.
  • ● Understand client business objectives and translate them into effective digital marketing strategies.
  • ● Develop integrated digital media plans across platforms such as Google, Meta, LinkedIn, YouTube, and other relevant channels.
  • ● Coordinate with internal teams including Performance Marketing, Creative, Content, Design, and Analytics to ensure timely campaign execution.
  • ● Prepare campaign briefs, media plans, presentations, and performance reports.
  • ● Monitor campaign performance and recommend optimization strategies to improve ROI and achieve client KPIs.
  • ● Conduct regular client meetings, status updates, and quarterly business reviews.
  • ● Manage project timelines, deliverables, and budgets while ensuring high-quality execution.
  • ● Stay updated with industry trends, emerging digital platforms, and best practices.
  • ● Identify opportunities for upselling and cross-selling digital services to existing clients.

Requirements

  • ● Strong understanding of digital marketing channels, media planning, and campaign management.
  • ● Excellent client servicing, stakeholder management, and presentation skills.
  • ● Knowledge of Google Ads, Meta Ads Manager, LinkedIn Ads, and analytics platforms.
  • ● Familiarity with Google Analytics (GA4), Looker Studio, and Excel.