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Senior IT Technical Support Specialist
ICT
💰 Salary Not shared
📊 Market 10,000 CAD–15,000 CAD/mo (120,000 CAD–180,000 CAD/yr)
About the Company
At Varicent, we're not just transforming the Sales Performance Management (SPM) market-we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more.
About the Role
Reporting to the VP of IT, the IT Technical Support Analyst is responsible for supporting and improving the technology experience for employees across Varicent's global workforce. As part of the IT team, you will provide technical support across endpoint devices, identity and access management, collaboration tools, hardware, software, and employee lifecycle processes. You will work closely with IT, Security, vendors, and business stakeholders to ensure employees can work effectively in both remote and office environments. This role is well suited for someone who enjoys solving a variety of technical challenges, can work independently, and is motivated to continuously improve support processes and employee experiences.
Responsibilities
- ● Provide technical support for employees globally, including troubleshooting, resolution, documentation, and escalation of IT issues
- ● Support endpoint devices, operating systems, SaaS applications, collaboration tools, identity platforms, networking, and employee productivity tools
Benefits
- ● Innovate with Purpose: Build impactful solutions for customers worldwide
- ● Join Excellence: Work in a diverse, collaborative, and innovative team
- ● Shape the Future: Lead in redefining revenue optimization
- ● Grow Together: Unlock your potential in a supportive environment
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