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Account Support Studenttrivago · Düsseldorf
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trivago

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Account Support Student

🗓️ Posted 2026-09-16 Düsseldorf Hybrid Sales
💰 Salary Not shared 📊 Market 1,000 EUR–1,600 EUR/mo

About the Company

When travelers are searching for a hotel, trivago wants the obvious choice to be trivago By comparing prices from major booking sites, they make it easy for people to find hotels they want at a price they'll love. In the lively city of Düsseldorf, they seize opportunities to learn everyday, innovate, and make an enduring mark on the travel industry. A career at trivago is a journey designed for people who crave continuous development and want to thrive in a high-performing team. Here you will find those who aren't afraid of change but rather embrace it, turning every challenge into a pathway for growth.

About the Job

Our Sales & Account Management team keeps trivago's global partners informed, satisfied, and set up for success - and we're looking for a proactive, data-minded student to help make that happen. You don't need a technical background, just curiosity for data and digital tools and a genuine interest in communicating with partners around the world, for around 20 hours a week with two days on campus. In this role, you'll be the steady hand behind the scenes: resolving partner queries, keeping hotel profiles accurate, and supporting the team's day-to-day operations. Your work is felt immediately - every fix and every quick reply keeps our partners' trust in trivago strong. trivago is a place where ambition and support go hand in hand - we hold high standards and genuinely invest in each other's growth, so you'll get real feedback and room to grow.

Role & Responsibilities

  • ● Resolve content, inventory, or other partner problems and perform the needed corrections and adjustments to our product.
  • ● Handle partner email requests in a timely and professional manner to maintain our partners' satisfaction.
  • ● Communicate with partners to ensure price accuracy on trivago's platform.
  • ● Communicate with and support partners on operational topics such as invoicing and data quality.
  • ● Execute weekly checks of core metrics for partners in the team's portfolio.
  • ● Support account managers with project-related administrative tasks.

Requirements

Education

  • ● Currently enrolled at a German university (Immatrikulationsbescheinigung required), ideally studying Business Analytics or Online Marketing.

Skills

  • ● Strong analytical skills and a service-oriented mindset - equally comfortable spotting a data inconsistency and handling a partner conversation with care.
  • ● Good communication skills that allow you to work confidently with internal stakeholders and external partners, backed by fluency in English (our company language; external communication is primarily in writing).
  • ● A genuine learning mindset - you approach challenges with curiosity, seek out feedback, and continuously look for ways to develop and grow.
  • ● A performance mindset - you set ambitious goals for yourself and have the determination and resilience to follow through and achieve them.
  • ● An open and curious mindset toward AI tools and automation - you actively explore how AI can enhance your work and are excited to grow alongside evolving technologies.