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First Response Restoration TechnicianTrinity Claims · Tonbridge
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Trinity Claims

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First Response Restoration Technician

🗓️ Posted 2026-10-22 Tonbridge Hybrid Insurance Superannuation
💰 Salary From 25,500 (DOE) 📊 Market NA
Salary: From 25,500 (DOE) Employment: Full-time

About the Company

Policy Expert Claims delivers a dedicated, end-to-end claims management service combining cutting-edge proprietary technology with the highest standards of customer care, providing seamless support from the very first point of contact through to final resolution. The team of experts has earned the trust and confidence of thousands of customers by consistently delivering results, with a 4.5-star Trustpilot rating and recognition for commitment, expertise, and determination to go above and beyond when it matters most.

About the Job

Within the First Response division, this role involves working independently in customers' homes, making safe, professional decisions while following agreed processes and standards. It's an exciting entry-level opportunity that will give you the chance to learn and grow in a fast-paced, dynamic environment, assisting with fire, water, and accidental damage restoration projects. As a Trainee First Response Technician, you'll gain hands-on experience at the very start of the insurance claims journey, helping customers recover after property damage while learning how claims are assessed, managed, and resolved, with the potential to develop into specialist insurance careers such as First Response Team Leaders, Field Operations Management, Loss assessing and property Surveying, or Desktop Surveying & Claims Strategy.

Role & Responsibilities

  • ● Assist with restoring, drying, and sanitising tasks following water or fire damage.
  • ● Provide excellent customer service to policyholders and other relevant parties.
  • ● Carry out mitigation works in a property to prevent any secondary damage being caused.
  • ● Help to monitor and install correct drying equipment on-site.
  • ● Participate in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
  • ● Work closely with First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.
  • ● Maintain health and safety standards.
  • ● Demonstrate adaptability and understanding that the nature of the work is reactive, and so can involve irregular working hours from time to time.

Requirements

Certifications

  • ● A full, clean driving license with no more than 3 points.

Skills

  • ● Excellent spoken and written communication skills.
  • ● A passion for delivering outstanding customer service and helping people in difficult circumstances.
  • ● The ability to manage your time effectively and work without close supervision.
  • ● Comfortability following systems and processes accurately.
  • ● Openness to feedback and commitment to continuous learning.
  • ● Basic computer knowledge and strong administrative skills.

Preferred (nice to have)

  • ● Previous experience in damage restoration.
  • ● Familiarity with the insurance claims process.

Benefits

  • ● 25 days Annual leave plus statutory holidays
  • ● Discretionary performance related bonus
  • ● Life insurance cover
  • ● Enhanced company pension scheme
  • ● Employee of the month & employee of the year awards
  • ● Refer a Friend scheme
  • ● An extra day's holiday for your birthday
  • ● Paid volunteering/charity day a year