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Customer Relations Executive Trinity Claims · Tonbridge
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Trinity Claims

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Customer Relations Executive

🗓️ Posted 2026-10-06 Tonbridge Hybrid Customer Service Call Centre
💰 Salary 2 GBP–2,500 GBP/mo (28 GBP–30,000 GBP/yr) 📊 Market 1,800 GBP–2,200 GBP/mo

About the Company

Policy Expert Claims delivers a dedicated, end-to-end claims management service . Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we're proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most. Trustpilot Glassdoor

About the Role

To assist Customer Relations Manager with managing complaints to a high standard and ensure good outcomes at the Financial Ombudsman Service.

Responsibilities

  • ● Review escalated complaints, complete own investigations prior to issuing Policyholder with Final Response Letter.
  • ● Maintain a high FOS win rate
  • ● Mentor & develop team members to enhance their skills and capabilities.
  • ● Provide technical and job related support to team members ensuring company standards, procedures and compliance are maintained
  • ● To undertake any individual or team task or activity reasonably requested and in line with the company values

Requirements

  • ● Time management and organisation skills
  • ● Tact and assertiveness when dealing with customers who may be stressed or angry
  • ● Excellent verbal; and written communication skills
  • ● Accuracy and attention to detail
  • ● PC literate with good administrative skills.
  • ● Detail orientated with the ability to identify salient points from claims files.
  • ● Helpfulness and a passion for customer service
  • ● High energy levels
  • ● Positive approach
  • ● Team player
  • ● Drive and enthusiasm for meeting targets
  • ● Empathy and understanding
  • ● Confidence & a professional attitude
  • ● Experience of working in a customer relations/complaints handling role within the insurance industry.
  • ● Basic Salary 28-30,000 (DOE) as well as market leading benefits.
  • ● 25 days Annual leave plus statutory holidays.
  • ● On-site gym
  • ● Free on-site parking
  • ● Free on-site breakfast bar
  • ● Complimentary on-site snacks and soft drinks
  • ● Discretionary performance related bonus
  • ● An extra day's holiday for your birthday