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Desk AdjusterTrinity Claims · Redditch
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Trinity Claims

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Desk Adjuster

🗓️ Posted 2026-09-29 Redditch Hybrid Insurance Superannuation
💰 Salary 2,667 GBP–3,000 GBP/mo (32,000 GBP–36,000 GBP/yr) 📊 Market 2,000 GBP–2,916 GBP/mo

About the Company

Policy Expert Claims delivers a dedicated, end-to-end claims management service. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we're proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most. Trustpilot Glassdoor

About the Role

We are looking for an experienced Desk Adjuster to join our growing team. This is an exciting opportunity for a technically skilled claims professional with experience in buildings and contents insurance claims to play a key role in delivering fair, accurate, and customer-focused outcomes. The Desk Adjuster will liaise with customers, contractors, Network Surveyors, suppliers, and internal stakeholders to progress claims efficiently and achieve cost effective claim resolutions.

Responsibilities

  • ● Manage a portfolio of domestic buildings and contents claims remotely from first notification through to settlement and closure within delegated authority limits of up to 30,000 .
  • ● Review claim circumstances, policy coverage, damage evidence, photographs, videos, contractor estimates, and supporting documentation to determine claim validity.
  • ● Assess buildings and contents claims in accordance with policy terms, conditions, and claims handling guidelines.
  • ● Produce accurate scopes of work and validate repair estimates using estimating tools such as Xactware.
  • ● Negotiate and agree claim settlements, cash settlements, and repair solutions with customers and suppliers within delegated authority.
  • ● Validate customer quotations, invoices, and contractor estimates relating to buildings and contents losses to ensure costs are reasonable and proportionate.
  • ● Instruct Network Surveyors, inhouse Loss Adjusters, specialist suppliers, or contractors where additional technical expertise or site attendance is required.
  • ● Previous experience handling property insurance claims, loss adjusting claims, or household buildings and contents claims.
  • ● Experience assessing claims remotely using photographs, videos, contractor estimates, and supporting documentation.
  • ● Good understanding of domestic building repairs, reinstatement principles, and estimating techniques.
  • ● Experience interpreting insurance policy wordings and applying coverage decisions.
  • ● Experience managing property & contents claims within delegated authority limits up to 30,000 is desirable.
  • ● Experience using claims management systems and estimating platforms such as Xactware is desirable.
  • ● 25 days Annual leave plus statutory holidays
  • ● Discretionary performance related bonus
  • ● Car allowance
  • ● Life insurance cover
  • ● Enhanced company pension scheme
  • ● Employee of the month & employee of the year awards
  • ● Refer a Friend scheme
  • ● An extra day's holiday for your birthday
  • ● Paid volunteering/charity day a year