Your career compass awaits
Create a free account to unlock
- ✓ See how you match this role
- ✓ AI resume tailored to this specific job
- ✓ Inside Track Companion — find your insider contact
- ✓ Skills gap analysis and upskill plan
- ✓ Interview prep kit for this role
- ✓ Relocation concierge — salary, tax, cost of living
Free — no credit card required
Major Loss Adjusting Executive
Insurance Superannuation
💰 Salary 2,667 GBP–3,000 GBP/mo (32,000 GBP–36,000 GBP/yr)
📊 Market 3,750 GBP–6,250 GBP/mo (45,000 GBP–75,000 GBP/yr)
Salary: up to 32,000 - 36,000
About the Company
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for its sister company, Policy Expert. The company combines proprietary technology with high standards of customer care to support customers from first contact through to final resolution, and it is recognised for its commitment, expertise, and strong Trustpilot rating.
About the Job
This role supports the Major Loss team handling major and complex home insurance claims. You will assist Major Loss Adjusters and Surveyors, help customers through difficult claims journeys, translate policy and supplier information into clear next steps, coordinate multiple parts of each claim, and liaise with contractors, experts, and internal suppliers to keep claims progressing smoothly.
Role & Responsibilities
- ● Support and guide customers through the claims journey with empathy and care, particularly where they are dealing with the loss of their home or possessions.
- ● Collect information from customers and the Major Loss team to ensure swift resolution of claim and policy queries.
- ● Help coordinate the buildings, contents and alternative accommodation elements of each claim, ensuring the customer experiences a joined-up and seamless service.
- ● Accurately maintain claim files for complete transparency and accuracy.
- ● Respond to customer queries via phone, customer portal or email in an efficient and professional manner.
- ● Assess requirements for emergency alternative accommodation and funds for customers, and arrange necessary settlement.
- ● Process initial emergency payments and issue supplier payments with Major Loss Adjuster or Surveyor approval, maintaining accurate financial records within our claims system.
Requirements
Experience
- ● 1-3 years' experience in household property insurance claims.
Skills
- ● Understanding of insurance and indemnity policies.
- ● Strong questioning, decision-making and analytical skills, with excellent attention to detail.
- ● Excellent organisational and time management skills, with the ability to work well under pressure and meet deadlines.
- ● Excellent numeracy and literacy skills, and a high level of confidentiality.
- ● PC literate with good administrative skills, and a driven, professional attitude focused on meeting or exceeding targets.
- ● 'A' level or equivalent qualifications in Maths and English, or demonstrable ability in numeracy and written English.
- ● Cert CILA desirable.
Benefits
- ● Basic Salary of up to 32,000 - 36,000 as well as market leading benefits.
- ● 25 days Annual leave plus statutory holidays
- ● Discretionary performance related bonus
- ● Life insurance cover
- ● Enhanced company pension scheme
- ● Employee of the month & employee of the year awards
- ● Refer a Friend scheme
- ● An extra day's holiday for your birthday
Show 1 more
- ● Paid volunteering/charity day a year
Confirm Application
Are you applying to ?
We'll track this in your dashboard as Applied.
Saving to your tracker…
Stand out: message someone at Trinity Claims.
A short, personal note to a recruiter can get your application looked at sooner.
⚡ Full Resume Sandbox Canvas