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Major Loss Adjusting ExecutiveTrinity Claims · England
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Trinity Claims

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Major Loss Adjusting Executive

🗓️ Posted 2026-09-16 England Hybrid Insurance Superannuation
💰 Salary 2,667 GBP–3,000 GBP/mo (32,000 GBP–36,000 GBP/yr) 📊 Market 3,750 GBP–6,250 GBP/mo

About the Company

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we're proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most. Trustpilot Glassdoor

About the Role

We are seeking a highly organised, empathetic and detail-orientated individual to support our Major Loss team. Assisting our Major Loss Adjusters and Surveyors on major and complex home insurance claims, you will be an expert voice supporting customers through the claims journey - many of whom are dealing with one of the most traumatic events of their lives, including the loss of their home and possessions. You will help translate intricate policy terms and supplier reports into clear, actionable steps, coordinating across the buildings, contents and alternative accommodation elements of each claim, and liaising with contractors, experts and internal suppliers to ensure claims progress smoothly.

Responsibilities

  • ● Support and guide customers through the claims journey with empathy and care, particularly where they are dealing with the loss of their home or possessions.
  • ● Collect information from customers and the Major Loss team to ensure swift resolution of claim and policy queries.
  • ● Help coordinate the buildings, contents and alternative accommodation elements of each claim, ensuring the customer experiences a joined-up and seamless service.
  • ● Accurately maintain claim files for complete transparency and accuracy.
  • ● Respond to customer queries via phone, customer portal or email in an efficient and professional manner.
  • ● Assess requirements for emergency alternative accommodation and funds for customers, and arrange necessary settlement.
  • ● Process initial emergency payments and issue supplier payments with Major Loss Adjuster or Surveyor approval, maintaining accurate financial records within our claims system.
  • ● 1-3 years' experience in household property insurance claims.
  • ● Understanding of insurance and indemnity policies.
  • ● Strong questioning, decision-making and analytical skills, with excellent attention to detail.
  • ● Excellent organisational and time management skills, with the ability to work well under pressure and meet deadlines.
  • ● Excellent numeracy and literacy skills, and a high level of confidentiality.
  • ● PC literate with good administrative skills, and a driven, professional attitude focused on meeting or exceeding targets.
  • ● 'A' level or equivalent qualifications in Maths and English, or demonstrable ability in numeracy and written English.
  • ● Cert CILA desirable.
  • ● 25 days Annual leave plus statutory holidays
  • ● Discretionary performance related bonus
  • ● Life insurance cover
  • ● Enhanced company pension scheme
  • ● Employee of the month & employee of the year awards
  • ● Refer a Friend scheme
  • ● An extra day's holiday for your birthday
  • ● Paid volunteering/charity day a year