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First Response Restoration TechnicianTrinity Claims · Reading
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Trinity Claims

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First Response Restoration Technician

🗓️ Posted 2026-09-09 Reading Hybrid Insurance Superannuation
💰 Salary 25,500 (DOE) 📊 Market 2,000 GBP–2,800 GBP/mo
Salary: 25,500 (DOE) Employment: Full-time

About the Company

Trinity Claims delivers dedicated, end-to-end claims management service exclusively for Policy Expert. The company combines cutting-edge proprietary technology with high standards of customer care, providing seamless support from first point of contact through final resolution. With a 4.5-star Trustpilot rating, Trinity Claims is recognized for commitment, expertise, and determination to support customers.

About the Job

As a Trainee First Response Technician in the First Response division, you will work independently in customers' homes making safe, professional decisions while following agreed processes and standards. This entry-level opportunity provides hands-on experience at the start of the insurance claims journey, helping customers recover after property damage while learning how claims are assessed, managed, and resolved. The role offers a chance to learn and grow in a fast-paced, dynamic environment assisting with fire, water, and accidental damage restoration projects, with potential to progress into specialist insurance careers such as First Response Team Leader, Field Operations Management, Loss Assessing, Property Surveying, Desktop Surveying, Claims Strategy, or Multi-Trade Technician roles.

Role & Responsibilities

  • ● Assist with restoring, drying, and sanitising tasks following water or fire damage.
  • ● Provide excellent customer service to policyholders and other relevant parties.
  • ● Carry out mitigation works in a property to prevent secondary damage.
  • ● Help monitor and install correct drying equipment on-site.
  • ● Participate in assessments and reporting, ensuring all necessary documents, photographs, and communications are accurately recorded.
  • ● Work closely with First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.
  • ● Maintain health and safety standards.
  • ● Adapt to the reactive nature of the work, which can involve irregular working hours from time to time.

Requirements

Certifications

  • ● Full, clean driving license with no more than 3 points.

Skills

  • ● Excellent spoken and written communication skills.
  • ● Passion for delivering outstanding customer service and helping people in difficult circumstances.
  • ● Eagerness to join a company offering long-term career development and progression.
  • ● Ability to manage time effectively and work without close supervision.
  • ● Comfortability following systems and processes accurately.
  • ● Openness to feedback and commitment to continuous learning.
  • ● Basic computer knowledge and strong administrative skills.

Preferred (nice to have)

  • ● Previous experience in damage restoration.
  • ● Familiarity with the insurance claims process.

Benefits

  • ● Basic salary from 25,500 (DOE)
  • ● 25 days annual leave plus statutory holidays
  • ● Discretionary performance related bonus
  • ● Life insurance cover
  • ● Enhanced company pension scheme
  • ● Employee of the month and employee of the year awards
  • ● Refer a Friend scheme
  • ● An extra day's holiday for your birthday
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  • ● Paid volunteering or charity day a year