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First Response Restoration TechnicianTrinity Claims · Warrington
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Trinity Claims

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First Response Restoration Technician

🗓️ Posted 2026-10-05 Warrington Hybrid Insurance Superannuation
💰 Salary Not shared 📊 Market 1,800 GBP–2,500 GBP/mo

About the Company

This isn't just a job - it's a structured entry route into one of the UK's most stable and rewarding professional sectors: insurance. As a Trainee First Response Technician, you'll gain hands-on experience at the very start of the insurance claims journey - helping customers recover after property damage while learning how claims are assessed, managed, and resolved. You'll develop real industry knowledge, practical technical skills, and professional experience that can lead to a wide range of specialist insurance careers. Many of our technicians have developed specialist skills and progressed into roles such as: While progression is performance based and developed over time through training, experience, and demonstrated capability. With structured development, hands-on training, and real opportunities to grow, this is an ideal role for someone who wants to build a long-term career in restoration, insurance, and property services. Policy Expert Claims delivers a dedicated, end-to-end claims management service, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we're proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most. Trustpilot Glassdoor

About the Role

Within our First Response division, we are looking for a motivated and enthusiastic individual to join our team as a Trainee First Response Technician. This role involves working independently in customers' homes, making safe, professional decisions while following agreed processes and standards. It's an exciting entry-level opportunity that will give you the chance to learn and grow in a fast-paced, dynamic environment, assisting with fire, water, and accidental damage restoration projects.

Responsibilities

  • ● Assisting with restoring, drying, and sanitising tasks following water or fire damage.
  • ● Providing excellent customer service to policyholders and other relevant parties.
  • ● Carrying out mitigation works in a property to prevent any secondary damage being caused.
  • ● Helping to monitor and install correct drying equipment on-site.
  • ● Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
  • ● Working closely with our First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.
  • ● Always maintaining health and safety standards.
  • ● Adaptability and understanding that the nature of our work is reactive, and so can involve irregular working hours from time to time.
  • ● Excellent spoken and written communication skills.
  • ● A passion for delivering outstanding customer service and helping people in difficult circumstances.
  • ● An eagerness to join a company offering long-term career development and progression.
  • ● The ability to manage your time effectively and work without close supervision.
  • ● Comfortability following systems and processes accurately.
  • ● Openness to feedback and commitment to continuous learning.
  • ● Basic computer knowledge and strong administrative skills.
  • ● A full, clean driving license with no more than 3 points.
  • ● Previous experience in damage restoration (preferable but not essential).
  • ● Familiarity with the insurance claims process (desirable but not essential).
  • ● 25 days Annual leave plus statutory holidays
  • ● Discretionary performance related bonus
  • ● Life insurance cover
  • ● Enhanced company pension scheme
  • ● Employee of the month & employee of the year awards
  • ● Refer a Friend scheme
  • ● An extra day's holiday for your birthday
  • ● Paid volunteering/charity day a year