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Product ManagerToast · Bengaluru, Karnataka, India
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Product Manager

🗓️ Posted 2026-10-12 Bengaluru, Karnataka, India Hybrid ICT
💰 Salary Not shared 📊 Market ₹180,000–₹450,000/mo

About the Company

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

About the Role

We're looking for a Product Manager for Fraud & Risk who wants to understand how fraud really happens and to build products that stop it at scale. You're comfortable with ambiguity and you like hard trade-offs, like loss vs. friction or automation vs. human review. Your decisions rest on data, customer insight and strong cross-functional partnerships. And last, but not least, you know that a team succeeds because of its people, and you want to help build an environment where we can all do our best work. This is a chance to shape the risk platform behind one of the largest restaurant payments businesses in the US.

Responsibilities

  • ● Drive and prioritize the roadmap for your area of Fraud & Risk. Balance fraud loss reduction, merchant experience and business growth.
  • ● Set the strategy for detecting and preventing fraud across the merchant lifecycle: onboarding, payments, payouts and disputes.
  • ● Partner with data science and engineering to improve risk models, rules and decisioning. Define the right trade-offs between catching fraud and avoiding false positives.
  • ● Build AI-driven automation that scales our risk and chargeback operations, such as agent-assisted reviews and automated dispute responses.
  • ● Understand the needs of restaurants, their guests and our internal Risk Operations analysts. Use customer conversations, investigations, data analysis, ops feedback and industry intelligence.
  • ● Define and own success metrics such as fraud loss rates, chargeback rates and win rates, auto-approval rates and operational efficiency.
  • ● Work with Compliance, Legal, Payments and external partners such as processors, card networks and risk vendors to deliver solutions that are compliant and scalable.
  • ● Write clear product requirements and work closely with designers and engineers to bring them to life.
  • ● Be a great teammate, always.

Requirements

  • ● 3+ years of product management experience, ideally in fraud, risk, payments, fintech, or trust & safety
  • ● A working knowledge of the payments ecosystem: card networks, processors and acquirers, chargebacks and disputes, and KYC/KYB
  • ● Strong analytical skills. You're comfortable digging into data yourself, with SQL as a strong plus, and you understand how ML models and rules engines make decisions.