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Toast

Field Implementation Technician I

🗓️ Posted 2026-08-28 Sydney, Australia Hybrid ICT

Company shared salary

NA

Market rate

A$5,417–A$7,083/mo (A$65,004–A$84,996/yr)

Based on similar roles (title + domain + location).

About the Company

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we move fast and have a lot of opportunities for career growth, so if you're passionate about your work and want to be in a fun and growing industry, join us

Responsibilities

  • ● Learn the Toast POS system and become a product expert.
  • ● Install & configure Toast hardware and networking devices including POS terminals, handhelds, printers, and other peripherals.
  • ● Collaborate with internal Toast teams to find diverse business solutions that will make a restaurant THRIVE.
  • ● Conduct restaurant operation consultation and training sessions with all restaurant stakeholders to optimise Toast POS for their positions and operations.
  • ● Maintain and document implementation plans and network diagrams.
  • ● Test / troubleshoot unknown networking problems.
  • ● Terminate Ethernet cables if needed.
  • ● Be the on-site (or remote) point of contact for our customers.
  • ● Work with Account Executives and conduct Site Surveys to ensure customers understand the physical and network requirements before installation.
  • ● Complete the installation of our hardware and networking equipment.
  • ● Train owners, managers, FOH & BOH teams on leveraging Toast to accomplish their specific needs of the Toast platform.
  • ● Conduct on-site or remote support on or after their Activation dates.
  • ● Document country-specific best practices and nuances, in particular calling out where the process deviates from the US customer base.

Requirements

  • ● Candidates must be local to Sydney and able to travel to local restaurants for POS implementations.
  • ● Flexibility with hours and the ability to work early mornings and nights.
  • ● Weekend hours could also be required on an ad-hoc basis depending on customer needs.
  • ● Excellent communication skills and ability to present in front of customers.
  • ● Demonstrates attention to detail and strong organization skills.
  • ● Ability to problem solve/troubleshoot in a timely manner.
  • ● Ability to think creatively and provide service-oriented solution recommendations that exceed customer expectations.
  • ● Adaptability, strong work ethic, and professionalism during challenging situations.
  • ● This role will require travel within your local area and could include up to 100% travel.
  • ● Experience in the restaurant industry.
  • ● Likes mobile technology.
  • ● Can communicate effectively.
  • ● Creative problem solver.