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Community Manager, ConsumerToast · San Francisco, CA
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Toast

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Community Manager, Consumer

🗓️ Posted 2026-10-08 San Francisco, CA Hybrid Marketing Communications
💰 Salary Not shared 📊 Market 6,250 CAD–9,583 CAD/mo

About the Company

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Consumer Growth team helps restaurants grow through consumer acquisition, discovery, engagement, and retention across the Toast ecosystem.

Responsibilities

  • ● Establish and grow Toast's organic consumer presence across the platforms where diners congregate-Instagram, TikTok, and other emerging channels-as a voice distinct from Toast's B2B brand.
  • ● Own the day-to-day: plan, create, and publish social-first content that celebrates local restaurants and drives awareness, engagement, and repeat usage of Toast Local.
  • ● Develop a per-platform playbook for how the consumer brand shows up-when to post, when to reply, when to stay silent-and grow followers into an active, engaged community.
  • ● Balance speed with craft, knowing when polished and when raw-and-real is the right creative choice for the platform and the moment.
  • ● Actively engage the community-responding to comments, DMs, mentions, and conversations in a way that feels human, warm, and on-brand.
  • ● Own moderation and community health: enforce community guidelines, manage comment and message threads, and escalate issues appropriately to keep the space safe, positive, and welcoming.
  • ● Monitor sentiment and surface what the community is saying-celebrating what's working and flagging risks or issues early.
  • ● Show up consistently and reliably so the community always has a real presence to interact with.