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IT HelpDesk AnalystToast · Bengaluru, Karnataka, India
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IT HelpDesk Analyst

🗓️ Posted 2026-08-31 Bengaluru, Karnataka, India Hybrid ICT
💰 Salary Not shared 📊 Market ₹30,000–₹50,000/mo

About the Company

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Responsibilities

  • ● Log, triage, and resolve Level 1/2 incidents via Slack, Email, and ServiceNow while meeting SLA targets.
  • ● Oversee the IT asset lifecycle including inventory audits, new-hire provisioning, and equipment disposal.
  • ● Maintain AV/IT equipment in collaboration rooms and provide live technical support for company Town Halls.
  • ● Draft internal troubleshooting guides and run IT onboarding sessions for new employees.

Requirements

  • ● Strong hardware and software troubleshooting methodology across macOS Tahoe, Windows 11, and Linux.
  • ● Proficient in ServiceNow for end-to-end ticket lifecycle management.
  • ● Working knowledge of Jira for task tracking and cross-team coordination.
  • ● Working knowledge of networking fundamentals (DNS, DHCP, VPN, Wi-Fi).
  • ● Familiarity with AV systems and video conferencing platforms (Zoom Rooms, Microsoft Teams Rooms, Google Meet).
  • ● Basic understanding of asset management principles and ITAM tools.
  • ● OS: macOS Tahoe, Windows 11, and Linux.
  • ● Productivity & AV: Google Workspace, Microsoft 365, Slack, Teams, and Zoom Rooms.
  • ● Management & Tracking: Active Directory/Azure AD, Intune or JAMF, ServiceNow, and Jira.

Benefits

  • ● Competitive compensation and benefits programs