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Senior/Staff Software Engineer, Care Experience
ICT
Company shared salary
NA
Market rate
10,833 CAD–15,833 CAD/mo (129,996 CAD–189,996 CAD/yr)
Based on similar roles (title + domain + location).
About the Company
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Responsibilities
- ● Drive end-to-end development of care agent tooling-from design through production-owning the full lifecycle and iterating based on agent feedback and operational metrics.
- ● Build and evolve integrations between the contact center platform and Toast's backend systems, enabling real-time access to customer data, account state, device information, and case history.
- ● Own the reliability and performance of business-critical agent tools, ensuring they remain fast and available in a high-throughput, always-on support environment.
- ● Partner closely with care operations to understand agent workflows, identify friction, and translate operational needs into solutions that improve resolution speed and efficiency.
- ● Make pragmatic technical decisions that balance vendor platform capabilities, integration complexity, system reliability, and delivery speed-operating effectively within real-world constraints.
- ● Contribute to technical design and architecture decisions, helping shape the foundation of Toast's care tooling as the platform evolves and scales.
- ● Mentor and
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