Your career compass awaits
Create a free account to unlock
- ✓ See how you match this role
- ✓ AI resume tailored to this specific job
- ✓ Inside Track Companion — find your insider contact
- ✓ Skills gap analysis and upskill plan
- ✓ Interview prep kit for this role
- ✓ Relocation concierge — salary, tax, cost of living
Free — no credit card required
Senior/Staff Software Engineer, Care Experience
ICT
💰 Salary Not shared
📊 Market 8,333 CAD–12,500 CAD/mo (99,996 CAD–150,000 CAD/yr)
About the Company
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Responsibilities
- ● Drive end-to-end development of care agent tooling-from design through production-owning the full lifecycle and iterating based on agent feedback and operational metrics.
- ● Build and evolve integrations between the contact center platform and Toast's backend systems, enabling real-time access to customer data, account state, device information, and case history.
- ● Own the reliability and performance of business-critical agent tools, ensuring they remain fast and available in a high-throughput, always-on support environment.
- ● Partner closely with care operations to understand agent workflows, identify friction, and translate operational needs into solutions that improve resolution speed and efficiency.
- ● Make pragmatic technical decisions that balance vendor platform capabilities, integration complexity, system reliability, and delivery speed-operating effectively within real-world constraints.
- ● Contribute to technical design and architecture decisions, helping shape the foundation of Toast's care tooling as the platform evolves and scales.
- ● Mentor and
Confirm Application
Are you applying to ?
We'll track this in your dashboard as Applied.
Saving to your tracker…
Stand out: message someone at Toast.
A short, personal note to a recruiter can get your application looked at sooner.
⚡ Full Resume Sandbox Canvas