Director of International Program Management

About the Company

Responsibilities

• ● Standardize operational delivery across existing markets and refine market entry playbooks, partnering with Sales, Onboarding, Care, R&D and Legal to ensure cross-functional alignment and timely execution
• ● Master the requirements for every phase of market entry - from analyzing market trends to pinpointing exactly where time is being lost and re-engineering the process to get Toast in front of new customers faster
• ● Identify and mitigate any risks to timelines and project completion, making recommendations on how to get the project back on track
• ● Understand project roadblocks and serve as a connective tissue within the organization to help resolve them, influencing relevant stakeholders
• ● Develop project management artifacts, including regular reporting, and align on project KPIs
• ● Own the development of materials and communication plans that align internal and external stakeholders, including Toast senior executives
• ● Coordinate and prepare recurring updates for senior stakeholders - gathering inputs, aligning cross-functional teams and clearly communicating progress, risks, and asks to drive accountability and transparency

Requirements

• ● Be results-driven and highly accountable, with a strong sense of ownership and urgency in driving 0 to 1 projects from strategy through to implementation
• ● Have a proven track record of leading complex business or product launches in non-US markets, with deep familiarity with the logistical and regulatory hurdles of global expansion
• ● Have demonstrated experience influencing successful cross-functional initiatives that delivered outstanding results
• ● Be comfortable working in a fast-paced environment with a willingness to learn new things and tackle a range of challenges as they arise
• ● Have strong strategic and analytical thinking, with the ability to synthesize complex information, identify critical insights, and shape business decisions that deliver meaningful impact
• ● Have demonstrated success in partnering with executives - earning trust through strong judgment, clear communication, and consistently high-quality execution on high-stakes projects
• ● Have strong business acumen and commercial awareness, with the ability to connect operational execution to customer impact and overall business value
• ● Be customer-obsessed, loving to see customers solve their problems with new products