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Customer Enablement Specialist (f/m/d)think-cell Software · Berlin (Germany)
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think-cell Software

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Customer Enablement Specialist (f/m/d)

🗓️ Posted 2026-09-09 Berlin (Germany) Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 3,500 EUR–5,500 EUR/mo

About the Company

Customer Enablement Specialist - Join Our Innovative Team at thinkcell Software Our Story At thinkcell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence. What You Will Do The Customer Enablement Specialist will be responsible for ensuring the enablement of thinkcell customers by delivering training, workshops, and best practices to a defined set of customer accounts within a specific geographical region

Responsibilities

  • ● Collaborate with Account Executives to drive account growth and execute plays that address churn risks, ensuring high customer satisfaction.
  • ● Lead thinkcell training sessions and workshops, enhancing software adoption and value realization.
  • ● Gather customer feedback and share insights with product and marketing teams to drive product improvements and customer success.
  • ● Maintain accurate and up-to-date customer data and opportunities in systems like Salesforce.
  • ● You will be great for this position if you have
  • ● + years in Customer Enablement, Customer Success or Account Management, preferably in SaaS.
  • ● Professional-level proficiency in German and English required, both written and spoken.
  • ● Proven track record in creating and delivering training programs.
  • ● Excellent written verbal and communication skills.
  • ● Proven ability to analyze feedback and drive actionable results.
  • ● Willingness to work on-site in our Berlin office 4 days per week, with 1 remote day
  • ● As part of our team, you will embody and help shape the following principles that define us:
  • ● Forward Thinking : We embrace change and challenge the status quo.
  • ● Ownership : We take pride in our work and learn from our mistakes.
  • ● Customer First : We prioritize delivering lasting value.
  • ● Unified Team : We foster collaboration, respect, and integrity.
  • ● Strive for Excellence : We set ambitious goals and pursue quality.
  • ● We believe in a human hiring process, every application is personally reviewed.
  • ● Why is thinkcell the right place for you