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Customer Enablement Specialist think-cell Software · London (United Kingdom)
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think-cell Software

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Customer Enablement Specialist

🗓️ Posted 2026-09-09 London (United Kingdom) Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 3,000 GBP–4,500 GBP/mo

About the Company

Customer Enablement Specialist - Join Our Innovative Team at thinkcell Software Our Story At thinkcell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence. What You Will Do The Customer Enablement Specialist will be responsible for ensuring the enablement of thinkcell customers by delivering training, workshops, and best practices to a defined set of customer accounts within a specific geographical region.

Responsibilities

  • ● Collaborate with Account Executives to drive account growth and execute plays that address churn risks, ensuring high customer satisfaction.
  • ● Lead thinkcell training sessions and workshops, enhancing software adoption and value realization.
  • ● Gather customer feedback and share insights with product and marketing teams to drive product improvements and customer success.
  • ● Maintain accurate and up-to-date customer data and opportunities in systems like Salesforce.
  • ● You will be great for this position if you have
  • ● + years in Customer Enablement, Customer Success or Account Management, preferably in SaaS.
  • ● Professional proficiency in English (C2 level or equivalent).
  • ● Proven track record in creating and delivering training programs.
  • ● Excellent written verbal and communication skills.
  • ● Proven ability to analyze feedback and drive actionable results.
  • ● Willingness to work on-site in our London office 3 days per week, with 2 remote days
  • ● As part of our team, you will embody and help shape the following principles that define us:
  • ● Forward Thinking : We embrace change and challenge the status quo.
  • ● Ownership : We take pride in our work and learn from our mistakes.
  • ● Customer First : We prioritize delivering lasting value.
  • ● Unified Team : We foster collaboration, respect, and integrity.
  • ● Strive for Excellence : We set ambitious goals and pursue quality.
  • ● We believe in a human hiring process, every application is personally reviewed.
  • ● Why is thinkcell the right place for you
  • ● We empower over 1.3 million users across 35,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Munich, Denver, London, Tokyo, and Dubai, we're a diverse team of over 250 people, committed to innovation and excellence.