Back to jobs
Client Response Specialist Sweet James LLP · Newport Beach, CA
Sweet James LLP logo

Sweet James LLP

company page ↗

Client Response Specialist

🗓️ Posted 2026-10-21 Newport Beach, CA Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 2,500 CAD–3,500 CAD/mo

About the Company

Sweet James Accident Attorneys is a rapidly growing, AI-powered personal injury firm based in Orange County, CA. In less than a decade, we've built a nationally recognized brand and a proprietary AI and automation stack that make us one of the largest and most efficient providers of legal services in the country. Our growth runs on a culture of excellence, compassion, and results: Our team is committed to exceptional client experience and to supporting one another in a fast-paced, collaborative environment. We invest in our people, encourage professional growth, and provide meaningful opportunities to build rewarding careers while making a real impact in our clients' lives. Work Schedule: Your work hours will encompass varying shift options , full time and on-site with our Phoenix office. You must be available to work weekends on rotation and potential holidays . Schedules are set in advance, but may range from start times as early as 7am to as late as 11am.

Responsibilities

  • ● Be the first point of contact for accident victims calling Sweet James.
  • ● Listen with empathy and urgency, reassuring clients in moments of pain and confusion.
  • ● Confidently explain our services and help clients take the step of signing with our firm.
  • ● Qualify potential cases quickly and accurately, ensuring we're aligned to deliver results.
  • ● Drive performance while maintaining the highest standards of care.
  • ● Take initiative in every interaction, leading conversations, overcoming objections, and closing retainers.
  • ● Operate with both empathy and command, balancing compassion with persistence.
  • ● Collaborate with legal and client service teams to ensure smooth case handoffs.
  • ● Strong sales background with a proven track record of meeting and exceeding goals.
  • ● Competitive, ambitious, and results-driven personality.
  • ● High level of emotional intelligence with the ability to show genuine empathy.
  • ● Exceptional communication and active listening skills.
  • ● Ability to perform under pressure and thrive in a fast-paced environment.
  • ● Self-starter who takes initiative and leads conversations with confidence.
  • ● Goal-oriented mindset with the discipline to execute consistently.

Requirements

  • ● A solid work ethic and positive attitude
  • ● Ability to work well under pressure while maintaining a positive attitude
  • ● Previous experience in customer service, sales or other related fields
  • ● Excellent written and verbal communication skills
  • ● Must be available to work after hours and occasional weekends
  • ● Bilingual (Spanish) preferred
  • ● This position is sales-driven and performance-based. It offers a base rate with the potential to earn additional income through bonuses.
  • ● Full benefits package including medical, dental, and vision insurance
  • ● Paid holidays and PTO
  • ● (k) with 2% match after 90-days
  • ● A collaborative, mission-driven team environment with growth opportunities
  • ● If you're ready to be part of a purpose-driven team and help clients when they need it most, apply today -we can't wait to connect with you
  • ● We are looking for stable long-term team members who are looking for a home to grow and aren't afraid of putting in hard work.
  • ● Sweet James is an equal opportunity employer. We welcome applicants of every background and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.
  • ● We will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act and applicable local law.
  • ● Stay safe: We will never ask for payment or banking information during the hiring process.
  • ● Questions Contact [email protected]

Benefits

  • ● Be part of one of the nation's top personal injury law firms.
  • ● Work in a role where what you do changes lives.
  • ● Competitive pay with performance incentives.
  • ● Opportunity for growth and advancement.
  • ● A culture that values both performance and compassion.