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Tech Ops Team Lead
ICT
💰 Salary Not shared
📊 Market ₹450,000–₹750,000/mo (₹5,400,000–₹9,000,000/yr)
About the Company
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their in revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Responsibilities
- ● You will act in a player-coach capacity and will be accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise. You will manage a small team of TechOps Payments Analysts.
- ● Champion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automation
- ● Leverage automation to streamline data reporting and deliver timely, data-driven insights to management/key stakeholders
- ● Utilize data as a core tool for guiding people management strategies and optimizing team productivity
- ● Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making
- ● Manage capacity and scheduling, dividing and assigning work between team members.
- ● Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues.
- ● Ensure your team has strong data analysis and Technical skills needed to be successful in their role.
- ● Setting clear goals and expectations for individual and team performance.
- ● Foster a culture of continuous improvement to refine team processes and procedures.
- ● Support recruitment and hiring initiatives.
- ● Coach and mentor individuals to meet career via structured career development conversations.
- ● Provide continuous performance feedback and facilitate periodic formal performance reviews.
- ● Drive and own initiatives that make the team a warm and welcoming place to work.
- ● Keep the team engaged and motivated towards their work.
Requirements
- ● We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
- ● Minimum requirements
- ● Been performing well in your current role for a minimum of 12 months
- ● + years experience and at least 1-2 + years experience leading operations teams
- ● SQL, Data Analysis and Payments Reconciliation Skills
- ● Strong Ownership mindset and ability to get the team unblocked with internal/external help
- ● Excellent interpersonal and communications skills
- ● Exemplary planning and time management skills
- ● Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results
- ● Previous experience mentoring others and are able to constructively provide feedback to others.
- ● Ability to motivate the team and keep them engaged in an otherwise structured process
- ● Proven ability to be subject matter expert in the relevant line of business
- ● Previous experience in a team lead or people management role
- ● Prior experience in Reconciliation and operations data analysis
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