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Customer Success ManagerSmartly · London, England, United Kingdom
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Smartly

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Customer Success Manager

🗓️ Posted 2026-10-16 London, England, United Kingdom Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 125 GBP/mo

About the Company

Smartly is the leading AI-powered advertising technology company transforming ad experiences. Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. We are the only company managing creative and media for 700+ brands worldwide and 5B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best. Join our global team to transform ad experiences for brands and their consumers. Advertising Services Specialties: Facebook Advertising, Demand Side Platform, Retargeting, Campaign Optimization, Feed-based Ads, Programmatic optimization, Self-service ad management tool, Customizable reporting, Product feed based ads, Multi-product ads, Dynamic product ads, Online advertising, Performance marketing

Responsibilities

  • ● Own and grow a portfolio of global, enterprise-level customers across platforms including Meta, TikTok, YouTube, and Google (DV360)
  • ● Build multi-threaded, trust-based relationships with both operational and executive stakeholders on the client and partner side
  • ● Drive adoption of Smartly to improve customer performance, efficiency, and long-term retention
  • ● Translate customer goals into clear success plans, platform strategies, and measurable outcomes
  • ● Lead strategic customer conversations including QBRs, roadmap discussions, and growth or expansion opportunities
  • ● Act as a key connector across Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges and influence future product direction
  • ● Bring industry insights, platform best practices, and Smartly expertise to every customer interaction
  • ● Contribute to internal initiatives that improve customer engagement, scale team operations, or strengthen cross-functional workflows
  • ● Mentor peers and share best practices to support the growth of Smartly's global Customer Success team
  • ● Maintain deep, up-to-date knowledge of Smartly's products and the broader digital marketing ecosystem
  • ● Has 4+ years of experience in digital marketing, spanning paid social and Google platforms, ideally in SaaS, MarTech, or AdTech
  • ● Has successfully managed enterprise-level customers and driven measurable business impact
  • ● Brings a strong understanding of the digital advertising ecosystem, including Meta, TikTok, YouTube, Google, and similar platforms
  • ● Is comfortable addressing technical challenges and collaborating closely with technical teams when needed
  • ● Can translate complex customer objectives into clear, actionable strategies that drive adoption, retention, and growth
  • ● Communicates clearly and confidently across all levels, including senior and executive stakeholders
  • ● Is a proactive problem-solver with a growth mindset and positive, collaborative attitude
  • ● Is able to work in a hybrid model from our London office (3 days per week)
  • ● Is willing to travel for customer meetings, conferences, and industry events as required
  • ● Is fluent in English; additional languages are a plus

Benefits

  • ● An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.
  • ● Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.
  • ● Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
  • ● Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.
  • ● Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.