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Managed Services LeadSmartly · New York, New York, United States
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Smartly

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Managed Services Lead

🗓️ Posted 2026-10-16 New York, New York, United States Hybrid ICT
💰 Salary Not shared 📊 Market US$10,000–US$15,000/mo

About the Company

Smartly is looking for a Team Lead to join our Smart Services team. Smart Services is our premium implementation, enablement, and strategic support layer built on top of the Smartly platform- we accelerate onboarding, drive platform adoption, and help clients get to confident self-serve. This role is ideal for an experienced paid media professional who combines platform and client strategy expertise with people leadership skills. As a Team Lead, you'll manage key client relationships, guide a team to deliver measurable outcomes, and drive adoption of Smartly's platform across your book of business.

Responsibilities

  • ● Client Leadership: Act as a trusted advisor to senior stakeholders across guided, hybrid, and managed engagement models- ensuring strong retention, value delivery, and momentum toward platform self-sufficiency.
  • ● Team Management: Lead, coach, and develop a team of specialists and managers, setting clear goals, ensuring accountability, and building defined career paths and growth.
  • ● Strategic Direction: Oversee onboarding plans, testing agendas, and platform adoption strategies that improve client performance and demonstrate Smartly's value.
  • ● Operational Excellence: Ensure processes, SLAs, and best practices are followed consistently while driving efficiency and continuous improvement.
  • ● Cross-Functional Collaboration: Partner with Creative Services, Marketing Science, Product, Technical Consulting, and Sales to deliver integrated solutions and share learnings across the organization.
  • ● Commercial Awareness: Maintain a strong understanding of contracts, forecasts, scope, and account health- identifying expansion opportunities and protecting delivery profitability.

Requirements

  • ● 7+ years of experience in digital media, with deep expertise in Paid Social and strong understanding of the broader advertising ecosystem.
  • ● 1+ year of experience managing a team.
  • ● Proven track record of building and maintaining senior client relationships.
  • ● Hands-on experience with paid media platforms and a genuine appetite for enabling clients to operate them independently.
  • ● Working knowledge of AI and machine learning concepts, and a curiosity for how they're reshaping paid media and platform automation.
  • ● Strong analytical and strategic mindset with excellent communication skills.
  • ● Highly organized, proactive, and able to balance client outcomes with team development.
  • ● Experience in e-commerce, retail, or DTC verticals.
  • ● Familiarity with Smartly or other paid media tech platforms.
  • ● Cross-channel experience across Meta, TikTok, Pinterest, Snap, LinkedIn, and Google.
  • ● Hands-on experience with programmatic and Amazon DSP/CTV.
  • ● Exposure to emerging AI-native ad platforms (e.g., OpenAI Ads) and a track record of getting up to speed on new channels quickly.
  • ● Practical experience applying AI/ML tools to media strategy, optimization, or workflow efficiency.

Benefits

  • ● Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
  • ● Generous healthcare packages & mental health benefits
  • ● Monthly wellness benefit and learning reimbursement opportunities
  • ● 401K plus matching & equity grants for all new Smartlies
  • ● Volunteer time off days & company donation matching opportunities
  • ● Choice of computer (MAC or PC)
  • ● And so much more