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Customer Success Manager - Scale TeamSmartly · Manila
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Smartly

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Customer Success Manager - Scale Team

🗓️ Posted 2026-10-16 Manila Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 60,000 EUR–90,000 EUR/mo

About the Company

Smartly is the leading AI-powered advertising technology company transforming ad experiences. Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. We are the only company managing creative and media for 700+ brands worldwide and 5B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best. Join our global team to transform ad experiences for brands and their consumers. Advertising Services Specialties: Facebook Advertising, Demand Side Platform, Retargeting, Campaign Optimization, Feed-based Ads, Programmatic optimization, Self-service ad management tool, Customizable reporting, Product feed based ads, Multi-product ads, Dynamic product ads, Online advertising, Performance marketing

Responsibilities

  • ● Are you passionate about being at the forefront of the ever-evolving social advertising industry Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed
  • ● In this role, you will manage a large book of business, train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction across your portfolio.
  • ● As a Customer Success Manager at Smartly, you will...
  • ● Build and foster strong relationships with a large book of customers. Act as the main point of contact for training and product support, delivering an exceptional customer experience
  • ● Become a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for customers and improve feature adoption
  • ● Be hungry to meet targets and drive growth in your book of business, and maximize customer renewals and feature adoption.
  • ● Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
  • ● Help Smartly build a world-class Customer Success organization; contribute to helping your team members grow, optimize existing processes within the company and actively enhance all customer success initiatives
  • ● Possess 4+ years of relevant experience in a customer success or similar customer-facing function
  • ● Be capable of learning new tools and processes quickly
  • ● Have advanced knowledge of paid social advertising (Facebook, Tiktok Pinterest, Snapchat etc)
  • ● Are a proactive problem-solver with a positive attitude and a strong desire to help our customers reach their goals
  • ● Have a results-driven mentality and be capable of meeting commercial targets and weekly productivity goals
  • ● Are able to explain complex concepts clearly and translate data into insights
  • ● Are confident, with strong spoken and written communication skills
  • ● Are self-driven with exceptional organizational skills
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  • ● About Smartly