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Field Service TechnicianRecycleye · Stratford, E15 2HU
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Recycleye

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Field Service Technician

🗓️ Posted 2026-08-28 Stratford, E15 2HU Hybrid ICT
💰 Salary Not shared 📊 Market 4,500 CAD–6,500 CAD/mo

About the Company

Turning the world's waste into resource Recycleye delivers AI-powered sorting equipment and analytics to increase profitability for waste management globally. Combining pioneering robotic and optical sorters with a solid understanding of waste, we're lowering materials sorting costs and increasing plant performance. Using AI that's as accurate as a human eye with a unique database of billions of waste images to precisely detect materials, Recycleye dashboards provide insights for data-driven decisions at strategic and operational levels. Our team is forging new revenue streams for material recovery businesses across Europe and the USA to change the economics of recycling. We're always on the lookout for exceptional new members for our growing team, especially Software Engineers. Check the Careers page on our website for opportunities to work with us, or send your CV to our HR team at [email protected]. Environmental Services Specialties: Recycling, Machine Learning, Robotics, Software, Waste

About the Role

Recycleye is looking for a Field Service Technician to join our small, hands-on support team. You'll be on the ground diagnosing and resolving hardware and software issues on our AI-powered sorting systems, deployed in live operational environments at waste management facilities across the UK and Europe. This is an entry-level, travel-intensive role, ideal for someone with a technical foundation who wants to build deep, practical experience with robotics, computer vision, and industrial systems in the field.

Responsibilities

  • ● Diagnose and resolve complex hardware and software issues on live, operational systems in waste management facilities
  • ● Communicate clearly and calmly with customers and internal teams during high-pressure incidents, providing structured updates from initial diagnosis through resolution
  • ● Perform root cause analysis on recurring or novel faults and feed findings back to engineering
  • ● Carry out routine maintenance, installations, and system checks
  • ● Work independently on-site while staying closely coordinated with the wider support and engineering teams
  • ● Travel extensively (approx. 75%) to customer sites across the UK and Europe

Requirements

  • ● Comfortable working independently as well as part of a team
  • ● Strong analytical and critical reasoning skills; able to interpret data and diagnostic information to identify issues
  • ● High attention to detail and accuracy in troubleshooting and reporting
  • ● Customer service mindset - able to represent Recycleye professionally on-site
  • ● Root cause analysis skills; Six Sigma exposure a plus
  • ● Software/network debugging skills
  • ● Additional languages a plus, not required (useful given European travel)
  • ● Personal Attributes
  • ● Accurate and detail-oriented
  • ● Collaborative and personable
  • ● Hardworking, with a strong sense of initiative
  • ● Calm and effective under pressure
  • ● Genuine customer service mentality
  • ● UK driving license preferred
  • ● Engineering degree, HNC, or equivalent higher-level apprenticeship
  • ● Additional Details
  • ● Based in the UK; must be willing and able to travel approximately 75% of the time across the UK and Europe
  • ● Must hold or be able to obtain a valid passport with no restrictions on travel within Europe
  • ● Comfortable working independently, often on remote or unaccompanied site visits
  • ● Willingness to work in waste management/recycling facility environments