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Parloa

Sr Partner Agent Architect (UK)

🗓️ Posted 2026-09-16 London Office; Remotely in the UK Hybrid ICT

Company shared salary

NA

Market rate

6,250 GBP–9,583 GBP/mo (75,000 GBP–114,996 GBP/yr)

Based on similar roles (title + domain + location).

About the Company

About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the Role

As a Sr Partner Agent Architect at Parloa, you will operate at the intersection of enterprise solution architecture, conversational AI, and partner enablement, helping strategic partners and enterprise customers design, implement, and scale AI-driven customer experiences. This is a highly consultative, customer-facing role where you will guide partners and clients through solution discovery, end-to-end solution architecture, enterprise integration design, conversational architecture, and implementation strategy for enterprise AI Agents. You will design how Parloa's platform integrates into complex enterprise environments, solve multi-system integration challenges, and apply systems thinking to build reliable, scalable AI solutions. While you bring strong technical depth and can build when needed, your primary focus will be helping partners shape the right technical solutions, architect scalable integrations, prioritize effectively, and successfully operationalize Parloa's platform within complex enterprise environments. You will also help shape the conversational experience layer by translating customer requirements into AI Agent behavior through prompt engineering, LLM concepts, and conversational design. Prior conversational design experience is valuable but can be further developed on the job. You will work closely with strategic partners, enterprise customers, Partner Success Managers, Technical Program Managers, Forward Deployed Engineers, Solution Engineers, and the bro

Requirements

  • ● + years of experience in enterprise customer-facing technical roles across solution architecture, systems architecture, enterprise integration, technical consulting, or complex SaaS implementation.
  • ● Strong systems thinking and experience solving complex problems across multiple systems and data sources.
  • ● Proficiency in REST APIs, JSON/XML, API testing tools such as Postman, and authentication patterns including OAuth, API keys, and JWT.
  • ● Ability to evaluate technical feasibility, architecture quality, scalability, security, and delivery risk.
  • ● Comfort working hands-on with integrations, configuration, testing, and troubleshooting.
  • ● Strong understanding of LLMs, prompt engineering, conversational architecture, and enterprise AI workflows.
  • ● Ability to translate customer requirements into reliable prompts, conversational flows, and agent behaviors.
  • ● Strong stakeholder and project management skills, with experience leading workshops, discovery sessions, or architecture discussions.
  • ● Excellent communication and consultative problem-solving skills across technical and non-technical audiences.
  • ● Entrepreneurial mindset, strong initiative, and comfort operating in an evolving environment.
  • ● Excellent written and spoken English is required
  • ● Nice to have:
  • ● Exposure to contact center, telephony, or enterprise CX technologies.
  • ● Familiarity with embeddings, tool calling, retrieval, or agent orchestration.
  • ● Exposure to TypeScript, Node.js, Git, CI/CD, cloud infrastructure, or Kubernetes.
  • ● Our Recruiting Process:
  • ● Talent Acquisition Hiring Manager Technical & Expert Interview(s) Bar Raiser
  • ● Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
  • ● Parloa is an e-verify employer in the USA. Please click here to learn more .
  • ● We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.