search Browse Jobs
Customer Service Representative (Casablanca - English/French/Arabic)Nuitée · Casablanca
Nuitée logo

Nuitée

company page ↗

Customer Service Representative (Casablanca - English/French/Arabic)

🗓️ Posted 2026-10-19 Casablanca Hybrid General
💰 Salary Not shared 📊 Market 6,000 EUR–9,000 EUR/mo

About the Company

At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure-think "Stripe for Travel." By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology. With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber. Now backed by leading VCs and world-class investors including leaders from Booking.com , Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs. Nuitée is at the forefront of a revolution-delivering AI-powered, smarter, and more personalized travel experiences for a new era. Casablanca, Morocco On-site Full-time Most customer service roles are about answering questions. This one is about taking ownership. At Nuitée, our Customer Service team helps customers and travel partners navigate booking questions, unexpected changes, complaints, and time-sensitive issues. You'll communicate across phone, email, and ticketing channels, work with hotels and internal teams, and stay close to each case until the customer has a clear answer. If you're calm under pressure, communicate confidently in French, Arabic, and English, and genuinely enjoy helping people, you'll feel at home here.

Responsibilities

  • ● Handle customer and partner enquiries through phone, email, and ticketing channels.
  • ● Listen carefully, understand the issue, and provide accurate information.
  • ● Manage inbound and outbound communications.
  • ● Investigate booking-related concerns, complaints, and disputes.
  • ● Coordinate with hotels, partners, and internal teams to find solutions.
  • ● Keep customers informed while their cases are being investigated.
  • ● Maintain clear and accurate records of every interaction.
  • ● Escalate complex cases while continuing to take ownership of the customer experience.
  • ● Share recurring issues and ideas that could improve our tools and processes.
  • ● This isn't a traditional call-centre role where success is measured only by how quickly you finish a conversation.
  • ● You'll be part of an international travel technology company where every case may involve different partners, systems, and circumstances.
  • ● You'll need to listen, investigate, collaborate, and communicate clearly. The objective isn't simply to close a ticket-it's to help the customer reach the right outcome.
  • ● Has 1-2 years of experience in customer service or a similar customer-facing role.
  • ● Communicates confidently in French, Arabic, and English.
  • ● Listens carefully and communicates with empathy and professionalism.
  • ● Stays calm when handling complaints or time-sensitive situations.
  • ● Takes ownership and follows through until a case is resolved.
  • ● Has strong problem-solving and analytical skills.
  • ● Is comfortable working across different systems and learning new tools.
  • ● Has good data-entry, typing, and general computer skills.
  • ● Is detail-oriented and able to manage several priorities.
  • ● Is open to rotating day, night, weekend, and public-holiday shifts.
  • ● Can work from our Casablanca office.
  • ● If you're looking for a customer service role where empathy, judgment, and ownership genuinely matter, and where you can grow within an international travel technology company, we'd love to meet you
  • ● Massive Market Opportunity: We are tackling the 9.9tn travel industry, starting with the 75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée's API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
  • ● World-Class Backing: Backed by Accel and visionary leaders across tech and travel-including Booking.com, Stripe, and Shopify-we're equipped to scale our ambition globally.
  • ● Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
  • ● Global Impact: Our infrastructure supports partners like Google, Grab, worldwide fintechs, superapps, travel companies and others
  • ● AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era-enabling seamless, intelligent, and hyper-personalized travel interactions.