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Data Center IT Technician
ICT
💰 Salary Not shared
📊 Market 2,500 EUR–3,500 EUR/mo (30,000 EUR–42,000 EUR/yr)
About the Company
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
About the Role
We're looking for an L2 IT Technician in data center to support and maintain large-scale GPU clusters in a data center environment. We are seeking an experienced IT Hardware Support Engineer to This role focuses on troubleshooting of high-performance server hardware, including GPU clusters. You will be deeply involved in resolving complex hardware incidents, proactively handling L1/L2 support via the ticketing system. Working closely with IT infrastructure engineers and L3 technicians, you will help optimize diagnostics, reduce resolution times, and continuously improve SLA performance.
Responsibilities
- ● Solve hardware related issues with servers, involving in-depth advanced level troubleshooting
- ● Report to hardware problem management, execute workarounds and solutions
- ● Solve proactively L1/L2 tasks through ticket system
- ● Update new processes and documentation for IT hardware team
- ● Collaborate with IT infrastructure engineers and L3 Technicians to improve SLA with complex diagnostics
- ● Improve support processes, documentation and training
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