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L2 IT technician (project tasks)
ICT
💰 Salary Not shared
📊 Market 3,000 EUR–4,500 EUR/mo (36,000 EUR–54,000 EUR/yr)
About the Company
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
About the Role
We're looking for a Datacenter L2 IT technician to troubleshoot and solve data center IT hardware issues. This is a position for a technical expert working at the intersection of multiple technical and operational domains. Position is full time day shift.
Responsibilities
- ● Solve the challenging hardware related issues with servers, involving in-depth advanced level troubleshooting
- ● Involved in hardware problem management, workarounds and solutions
- ● Solve proactively L1/L2 tasks through ticket system
- ● Update new processes and documentation for IT hardware team
- ● Collaborate with L3 Technician to improve SLA with complex diagnostics
- ● Improve support processes, documentation and training materials
- ● Basic level of network tasks, troubleshooting and support
Requirements
- ● Knowledge of datacenters, and server equipment
- ● Advanced knowledge of IT hardware and practical experience of troubleshooting
- ● Advanced skills working with the Unix/Linux operating system and command line
- ● Experience with equipment monitoring, data analysis and presentation
- ● Proactiveness and sense of responsibility
- ● High proficiency in spoken and written English
- ● Experience with GPU clusters and datacenter compute
- ● Knowledge of common BMCs such as iLO, iDRAC, and IPMI
- ● Understanding of basic networking and switch configuration
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