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Director of Account Management Mirakl · Boston, Massachusetts, United States
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Mirakl

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Director of Account Management

🗓️ Posted 2026-08-13 Boston, Massachusetts, United States Hybrid Sales
💰 Salary Not shared 📊 Market US$10,833–US$16,667/mo

About the Company

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl's operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy's, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways. For more information, visit www.mirakl.com . Founded in 2012 Member of French Tech Next40 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique. Our 5 values guide how we collaborate: You'll be part of our North America Account Management team led by Nicole Tiberia, SVP, Sales Americas. The team consists of 2 other Account Managers within a larger, robust sales organization with strong global collaboration.

Requirements

  • ● 8+ years of experience in SaaS account management, renewals, customer sales, or related enterprise commercial roles
  • ● 3+ years of people management experience leading high-performing account management, renewals, or post-sales commercial teams
  • ● Demonstrated success managing and coaching teams through complex, multi-year enterprise renewals and expansion deals
  • ● Strong track record of achieving or exceeding retention, upsell, cross-sell, and net revenue goals
  • ● Bachelor's degree required
  • ● Negotiating value-based commercial agreements with CXO-level stakeholders
  • ● Navigating complex customer organizations and aligning cross-functional teams
  • ● Financial, operational, and analytical acumen with the ability to use data to drive decisions
  • ● Coaching and developing talent across different performance levels
  • ● Ability to manage a player/ coach role
  • ● Executive presence and communication to influence internally and externally
  • ● Proficient in MEDDPICC and Challenger methodology