Customer Success Manager - Spanish & English-speaking - Hotel Tech B2B SaaS

<p>Hi there! 👋 I'm Mélody, and I lead Customer Success at MeetingPackage. I'm looking for a Customer Success Manager fluent in Spanish and English to join our lovely team of 6 (soon to be 8) in Spain or Finland.</p><br><p>We believe hotel teams deserve technology that works as hard as they do, and we're re-engineering how the world meets to make that happen and turning the platform into real outcomes for every venue team. This is where you come in. As a Customer Success Manager, you'll be our customers' primary point of contact, owning the end-to-end relationship, building trust and helping them hit their targets to drive retention and long-term value.</p><br><p>You’ll have the flexibility to work remotely from anywhere in Spain or Finland. 🌍&nbsp; If you prefer a hybrid model in Finland, you can combine remote work with on-site collaboration at our lovely office in Espoo.&nbsp; 🌍 Read more about our&nbsp;<a href="https://meetingpackage.com/blog/beyond-boundaries-our-2025-year-in-review">2025 recap,</a> discover the <a href="https://meetingpackage.com/web/central-reservation-system-for-meetings-and-events">products</a> we build, and explore <a href="https://meetingpackage.com/web/hotel-chains">our customers</a>.&nbsp;</p><br><p><strong>In this role, you will...</strong></p><br><ul><br><li><strong>own a portfolio of hotel and venue customers </strong>end to end as their strategic partner<strong>. </strong>You'll <strong>build and maintain strong customer relationships</strong> with our existing customers to <strong>drive retention, renewal and long-term account growth</strong>. Read more about our customers <a href="https://www.meetingpackage.com/success-stories">here</a>.</li><br><li><strong>help customers hit their Meetings &amp; Events goals with MeetingPackage.</strong> You'll understand their objectives, build <strong>success plans</strong> and follow up on the results.</li><br><li><strong>spot signals before they become problems.</strong> You'll track usage and engagement, catch adoption gaps or churn risks early, and step in with ideas that add value. You won't wait for customers to come to you.</li><br><li><strong>grow your accounts.</strong> You'll find and close <strong>upsell and expansion opportunities</strong>, like new modules, venues and properties. You'll also <strong>demo new features, build proposals and own your forecast</strong>.<a href="https://support.meetingpackage.com/knowledge-base/product-updates"> Learn more</a> about our product updates.</li><br><li><strong>run regular, data-driven business reviews</strong> with your champions and decision-makers to cover adoption, performance and ROI, and align on priorities and our roadmap.</li><br><li><strong>make AI part of how you deliver value.</strong> You'll use AI daily to prep business reviews, spot account risks and draft follow-ups, and help shape how our Customer Success team works with it.</li><br><li><strong>take over smoothly from our Implementation team</strong> after go-live, so each new customer moves quickly from onboarding to value.</li><br><li><strong>collaborate closely with internal teams</strong><strong>,</strong> e.g. our product and marketing teams, to advocate for customer needs and ensure a seamless customer experience.</li><br></ul><br><p><strong>You'll feel at home if you...</strong></p><br><ul><br><li>have +2 years of relevant experience in <strong>Customer Success</strong> or similar roles ideally in Group &amp; Meeting roles in the hotel industry, or in the hospitality tech industry.</li><br><li><strong>are detail-oriented</strong> with strong problem-solving skills, focusing on delivering <strong>exceptional customer service</strong> and driving <strong>customer satisfaction</strong>.</li><br><li>are able to <strong>build rapport and credibility</strong> with customers</li><br><li>enjoy working in a <strong>diverse environment</strong> where <strong>ownership, trust, and collaboration</strong> are expected from everyone.</li><br><li><strong>are tech-savvy</strong> and comfortable using CRM tool), <strong>Slack, Gmail</strong>, and other relevant platforms.</li><br><li><strong>treat AI as part of how you work, not an add-on.</strong> Whether it's Claude, Gemini or whatever launched last week, you already use it daily to work faster and smarter, so you can spend more time where it matters most: with your customers.</li><br><li><strong>embrace and contribute</strong> to our core company values—<strong>Transparency, Ownership, Teamwork, Ambition, and Laughter</strong>—that guide us daily</li><br><li><strong>communicate fluently in English and Spanish</strong>, both written and spoken.&nbsp;</li><br><li><strong>are based in Spain </strong>with a valid work permit.&nbsp;</li><br></ul><br><p><strong>Why now is a great time to join?</strong></p><br><ul><br><li><strong>We're on the move</strong>. With enough capital to fuel our growth, we're committed to finding only the best people to help build a company everyone enjoys working at.</li><br><li><strong>You're joining a team</strong>, not just a company. Together, we celebrate, brainstorm, and meet twice a year at our company kick-off.&nbsp;</li><br><li><strong>The industry is evolving.</strong> Hotels and venues have been manually working on bookings for a long time. We're helping our customers – and the industry – to take meeting and event booking online.&nbsp;</li><br><li><strong>You're in good care</strong>. Our compensation package includes a monthly salary, stock options, and a customer success bonus program. In addition, we offer a flexible working model (remote), support for healthcare, a working-from-home budget, and company events that bring everyone together.</li><br></ul><br><p><strong>About MeetingPackage&nbsp;</strong></p><br><p>We're a software company that lets hotels and event venues sell, operate and manage their Meetings &amp; Events spaces. We integrate with venues' existing property management, sales &amp; catering and back-office systems, and deliver products to every customer-facing channel: Venue &amp; Sales Management Software, an online Booking Engine, and a Meetings &amp; Events–specific Channel Manager. 🚀</p><br><p>We're a diverse team of 70 professionals from 20+ nationalities. We value <strong>transparency</strong> — communicating with trust and honesty — and <strong>ownership</strong>, an "I'll figure it out" attitude. <strong>Teamwork</strong> is essential; we learn from and support one another and win as one. Our <strong>ambition</strong> pushes us to think big and keep improving. And we never forget <strong>laughter</strong> — we take the work seriously, not ourselves. We come together regularly, most recently at our kick-off in Finland&nbsp; in September 2026.</p>