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Senior Account ManagerMade Thought · London, England, United Kingdom
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Made Thought

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Senior Account Manager

🗓️ Posted 2026-09-02 London, England, United Kingdom Hybrid Sales
💰 Salary 1 GBP–2 GBP/mo (12 GBP–30 GBP/yr) 📊 Market 8,800 GBP–11,000 GBP/mo

About the Company

We believe the future is extraordinary creativity: identifying smarter & more beautiful ways to interact with the world. Crafting bold and beautiful futures. MADE THOUGHT is a like-minded collective of strategists, writers, thinkers, inventors, makers, dreamers, mavericks, rebels, connectors, instigators and igniters. From our studios in London and New York, we work with clients big and small who are open to change. Our speciality lies in shaping brands - either from the ground up or at times when a new creative energy is needed to set your business apart. We believe that creativity and design is the engine of business - and both are more pivotal than ever to the success of a modern brand. Design Services Specialties: Creative Strategy, Branding, Design, Creative Transformation, Creative Strategy

Responsibilities

  • ● Manage a number of projects in the Studio totalling circa 1 - 2.5 million per annum, including allocation, planning, forecasting, proactive management, and problem solving to ensure projects are set up for success from the outset.
  • ● Grow accounts beyond their initial scope by proactively making recommendations to the Account Director or client.
  • ● Work alongside the Leadership and New Business team as the key client contact, owning the relationship throughout the project and for ongoing opportunities, and escalate issues to the Account Director.
  • ● Be accountable for writing proposals for larger scale projects, seeking guidance from the Account Director and New Business team where required.
  • ● Develop senior client relationships by understanding the client from both a personal and Studio perspective.
  • ● Manage both day-to-day and longer-term career growth plans of Account Managers within the team, providing clear and ongoing developmental feedback and support, and run growth conversations as necessary.
  • ● Act as the client escalation point for larger projects when working with more junior members of the Account Management team, and know when to escalate further to the Account Director.
  • ● Forecast Studio workflow for the upcoming quarter for projects and flag any drastic changes to the Account Director and resource manager.
  • ● Help bridge the gap between the Client Services and Design teams by nurturing a collaborative relationship between the two.
  • ● Organise the team, balancing project needs and inspiring individuals to create their best output.
  • ● Maintain sufficient knowledge and overview of the whole Studio to proactively provide solutions on people requirements for other projects in support of the Account Management team.