search Browse Jobs
HVAC Tier II Technical Support Specialist LG Electronics · Farmers Branch, TX
LG Electronics logo

LG Electronics

company page ↗ Visa Sponsoring Company

HVAC Tier II Technical Support Specialist

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-10-13 Farmers Branch, TX Hybrid ICT
💰 Salary Not shared 📊 Market US$4,500–US$6,500/mo

About the Company

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill-and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team Here at LG Technical Support, we strive to deliver the best service possible while also making sure we enjoy the journey together. This role is challenging, no doubt, but your efforts won't go unnoticed. Our customers and leadership recognize the hard work, and we're committed to making this a stepping stone for your career at LG. One

About the Role

We have an opening on our team for a Tier 2 Technical Support Specialist t o join our Air Conditioning Technologies team. This role is pivotal in providing advanced technical assistance and resolving complex customer issues related to LG HVAC products. As a key escalation point for Tier 1 agents, you'll collaborate across departments to ensure timely and accurate solutions, while contributing to continuous improvement and customer satisfaction. In this role, you will;

Responsibilities

  • ● Deliver second-level technical support via phone, email, and internal systems.
  • ● Troubleshoot and resolve escalated issues beyond Tier 1 capabilities.
  • ● Collaborate with engineering, Customer Care team, and field service teams to resolve complex problems.
  • ● Document solutions and contribute to knowledge base articles.
  • ● Mentor Tier 1 agents and assist with training and Q&A's.
  • ● Identify and report recurring issues to support product and process improvements.
  • ● Maintain high levels of customer satisfaction through professional communication.
  • ● Participate in ongoing product training and certification programs.
  • ● Maintain key performance indicators (KPIs).
  • ● Log all interactions and resolutions in the CMS system.
  • ● Provide parts support and assist callers across all product types.
  • ● Stay current with product literature and manuals.
  • ● Coordinate with other technical support agents to ensure seamless service.

Requirements

  • ● Associate's or Bachelor's degree in HVAC, Engineering, Electronics, or equivalent experience.
  • ● Minimum 2 years of experience in technical support or HVAC service.
  • ● Strong understanding of HVAC systems, diagnostics, and repair procedures.
  • ● Excellent problem-solving and communication skills.
  • ● Experience with CRM or ticketing systems (e.g., Salesforce, ServiceNow).
  • ● Ability to work independently and manage multiple priorities.
  • ● EPA Certification and/or NATE Certification is a plus.

Benefits

  • ● No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
  • ● Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
  • ● Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
  • ● Performance based Short-Term Incentives (varies by role).
  • ● Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
  • ● Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
  • ● Group Rate Life and Disability Insurance.
  • ● Eligible for the relevant benefit programs offered through our partner agencies.