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Business Process Lead, Digital & Service Experience
Consulting Strategy
💰 Salary Not shared
📊 Market ₹10,000–₹16,000/mo (₹120,000–₹192,000/yr)
About the Company
Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers and internal IT organizations worldwide. Backed by Insight Partners, the company has experienced sustained double-digit growth and operates in more than 20 countries, managing over 15 million endpoints. Founded in 2000, Kaseya emphasizes building and creating solutions, encouraging employees across engineering, product, sales, marketing, customer support, and operations to shape the future of IT.
About the Role
The Business Process Lead, Digital & Service Experience owns the end-to-end design of Kaseya's customer-facing digital and service experience, including commerce, account self-service, partner portal, and the service function that supports customers across those channels. The role carries live operational ownership of processes in production and the design and build of a genuine product-led digital commerce capability that does not yet exist, requiring close partnership with business and technology leads.
Responsibilities
- ● Own the end-to-end design of Kaseya's customer-facing digital and service experience, including commerce, account self-service, partner portal, and service function.
- ● Own live operational ownership of processes running in production today.
- ● Design and build a product-led digital commerce capability, including trials, in-app purchase, and self-serve upgrade.
- ● Define, design, decompose, and govern business capabilities in this scope in partnership with business teams.
- ● Facilitate working sessions.
- ● Map processes.
- ● Write requirements.
- ● Stay engaged through delivery and adoption.
- ● Protect time for design work even when operational demands feel urgent.
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