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Field Service Engineer
ICT
💰 Salary Not shared
📊 Market 2,900 GBP–3,750 GBP/mo (34,800 GBP–45,000 GBP/yr)
About the Company
Jungheinrich is one of the world's most successful intralogistics companies and a top employer. Within Jungheinrich UK, the company strives for excellence, challenges current practice, and invests in its talent, fostering a culture of openness, integrity, and respect. As a holder of an Investor in People award since 2006, Jungheinrich commits to providing the right training for employees to perform their jobs to the best standard.
About the Job
We are currently looking for a Field Service Engineer to join our customer service engineering team to cover Doncaster & Wakefield. The role's purpose is to assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their sites, and to perform repair and preventative maintenance of materials handling and ancillary equipment.
Role & Responsibilities
- ● Perform preventative maintenance of materials handling and ancillary equipment.
- ● Perform repair of materials handling and ancillary equipment.
- ● Accurately complete service reports and time sheets.
- ● Manage and control parts stock.
- ● Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations.
- ● Liaise closely with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival.
- ● Optimise external revenue by ensuring chargeable follow up work identified is communicated to the customer and completed in a timely manner.
- ● Ensure all company and customer health and safety procedures are met.
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- ● Identify sales leads for the Jungheinrich range of equipment and After Sales products.
- ● Act as a Company Ambassador at all times.
- ● Perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours.
Requirements
Education
- ● Have a good level of education.
- ● Be used to working unsupervised.
Certifications
- ● Hold a clean driving license.
Experience
- ● Have experience of working in a customer facing environment.
Skills
- ● Mechanically and electrical biased engineers from any type of maintenance/service background, specifically general automotive technicians, HGV, mobile plant, forklift, or ex-forces military vehicle engineers are sought.
Benefits
- ● EV Vehicle and Charger supplied.
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